Account and Billing Admins can upgrade their organization's 15Five plan directly from Company Settings. When the upgrade is confirmed, new features are enabled immediately and your billing contact receives a receipt by email.
Before You Begin
- You must have access to the 15Five Billing Portal. See Access the 15Five Billing Portal for instructions.
Steps
- Click the Settings gear icon in the bottom-left corner of your 15Five account.
- Select Company settings from the dropdown.
- Click the Billing tab.
- Click Upgrade Plan.
- Select the plan you want to upgrade to.
- Click Select plan and confirm your selection.
What to Expect After Upgrading
- New features are enabled in your account immediately after confirmation.
- Your billing contact receives a receipt by email.
To verify the upgrade completed, return to Company Settings > Billing and confirm the plan name shown matches your selection.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Upgrade Plan button is not visible | Confirm your role is Account Admin or Billing Admin | Ask your Account Admin to verify your role in Admin > People, then return to Billing |
| Payment fails at confirmation | Check that the payment method on file is current | Go to Company Settings > Billing and update the payment method, then retry |
| Billing contact did not receive a receipt | Check the spam or junk folder for an email from 15Five | If not found after 24 hours, contact the 15Five Support Team |
Not Covered Here
This article does not cover plan downgrades. To downgrade, see .