Update your payment method in the 15Five Billing Portal to keep your subscription active. When complete, the new card appears as a saved payment method in the Billing Portal.
Before You Begin
- You must have Account Admin or Billing Admin access to the Billing Portal. See Access the 15Five Billing Portal for instructions.
Steps
- Click the Settings gear icon in the bottom-left corner of 15Five.
- Select Company Settings from the dropdown.
- Click the Billing tab.
- Click Manage Billing Details in the top-right corner.
- Click + ADD PAYMENT METHOD in the Billing Portal.
- Enter the card number, expiration date, and CVC.
- Toggle Set as default card if this card should be the primary payment method.
- Click ADD CARD.
What Success Looks Like
The new card appears in the payment methods list in the Billing Portal. If you set it as default, it is labeled as the default card.
Manage or Remove an Existing Payment Method
- Go to the Billing Portal (steps 1–4 above).
- Click the three-dot menu next to the card you want to manage.
- Select Delete to remove the card or Set as default to make it the primary card.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| "Your last credit card transaction failed" banner appears | Card may be expired or declined by your bank | Complete steps above to add a new card and set it as default |
| Billing tab is not visible | Confirm your role is Account Admin or Billing Admin in Company Settings > People | Contact 15Five Support if your role is correct and the tab is still missing |
| Manage Billing Details button is not visible | Confirm you are on the Billing tab, not another Company Settings tab | Scroll to the top-right of the Billing tab; the button is positioned there |
Not Covered Here
This article does not cover upgrading or changing your 15Five plan. See Upgrade your 15Five plan.
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