A low Engagement Score is a starting point for investigation, not a final result. Pair the score with statement-level data to identify which dimensions of engagement are driving it down.
Key Rules
- The Engagement Score alone does not show why engagement is low — it shows that it is low.
- Statement-level data is available only in the Total Engagement or Engagement + Drivers surveys. The standalone Engagement Score survey does not include this data.
- The seven core statements map to three dimensions: Force (internal drive), Feeling (emotional state), and Focus (ability to concentrate). Low scores on specific statements point to specific dimensions.
- Compare results across teams, demographics, or time periods in the Engagement Report to narrow down where the issue is concentrated.
- Use your Engagement Level (percentile-based category) to calibrate urgency — a score in the Somewhat Engaged range signals more immediate action than one at the lower end of Moderately Engaged.
Common Misunderstanding
A low score does not mean all employees are disengaged. The score is an average across respondents. Segment your results by team or demographic to identify whether the issue is organization-wide or concentrated in a specific group.
Related Articles
- Engagement Score and Engagement Level — Overview
- Survey options for Engagement campaigns
- How to read the Engagement Report
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