Manager Effectiveness Indicator (MEI) Reporting in the HR Outcomes Dashboard

The Manager Effectiveness Indicator (MEI) tile shows your organization’s current average Manager Effectiveness score, out of 100. This is your core metric for evaluating how well your managers are performing across eight core Manager Effectiveness competencies. This single score gives you a quick, digestible indicator of overall manager effectiveness—ideal for tracking progress across initiatives or presenting results to executives.

How it’s calculated:

MEI is based on employee feedback gathered through Manager Effectiveness Review Cycles and/or Engagement Surveys. In these assessments, employees rate their managers on competencies such as setting goals, supporting career growth, giving feedback, and building strong teams.

The MEI Trend graph shows how your organization’s average MEI has changed over time, helping you identify movement in manager performance.

Each data point on the graph reflects your average MEI for that week. A rising trendline indicates that recent efforts—like training, coaching, or new processes—may be paying off. A flat or declining trendline may signal a need for attention or support.

The trendline turns your MEI from a static score into a dynamic metric. You can monitor impact over time and use it to build the case for continued investment in manager development.

The Competency Highlights section shows the top three competencies where your managers are currently scoring highest based on the latest assessment data. These are your organization’s areas of strength—they reflect where your managers are excelling and where your culture of leadership is already strong.

Highlighting strengths helps build trust in the data and shifts the narrative from “fixing managers” to supporting what’s already working. Use this section to:

• Use high-performing competencies as internal best practices.
• Pair them with lower-scoring areas to design more targeted training.
• Celebrate them in communications with your executive team or board.

The MEI Breakdown shows how your managers are distributed across MEI scoring bands, helping you visualize the composition of manager effectiveness across your organization. Each bar in the chart represents a weekly snapshot of your manager population by MEI range.

You can hover over any week to see a detailed count of how many managers fall into each band, as well as how many managers don’t yet have an MEI score due to missing assessment data.

The Heatmap visualizes how each manager is performing across all eight MEI competencies, displayed as individual factor scores.

This view enables you to:

• Compare performance across competencies at a glance
• Identify clusters of managers with similar strengths or development needs
• Spot organizational trends or gaps in specific competencies

Click on a manager’s name to open the Manager Details side panel for deeper insight into their individual factor scores and overall metrics.

The List view shows each manager’s MEI score alongside key metrics. This view makes it easy to sort by outcome areas and identify managers who may need follow-up or support.

This view contains the following metrics:

• MEI: The manager’s overall Manager Effectiveness Indicator score.

• Engagement: The most recent engagement score for the manager’s team, provided the team meets confidentiality requirements.

• Objectives: The percentage of objectives owned by the manager’s direct reports that are currently marked as “on track.”

• Top Performers: The number of Top Performers on the manager’s team, based on performance ratings or responses to a selected rating-scale question in review cycles included in your HR Outcomes Dashboard configuration.

• Turnover: The number of employees on the manager’s team who had a termination date recorded in the past 30 days. Learn how to add termination data to 15Five →

• Span of Influence: The total number of employees in the manager’s reporting hierarchy.

• Span of Control: The number of direct reports the manager currently has.

Click the arrow next to any manager’s name to open the Manager Details side panel for deeper insight into their individual factor scores and overall metrics.

The Org Chart view maps manager data onto your organization’s reporting hierarchy. Use the expand/collapse arrows and zoom controls to explore different parts of the hierarchy.

Use this view to...

• Understand team-level effectiveness in context
• Explore how scores cascade across leadership layers
• Navigate easily across departments and managerial levels

Click on a manager’s name to open the Manager Details side panel for deeper insight into their individual factor scores and overall metrics.

The MEI is measured by combining feedback from two sources: Manager Effectiveness Review Cycles and Manager Effectiveness Engagement Surveys. Both assessments evaluate how consistently a manager demonstrates the eight Manager Effectiveness competencies.

You can configure how much each source contributes to the overall MEI score in your settings, allowing you to align measurement with your organization’s feedback approach. The final MEI score is displayed as a number out of 100.

Help Center article 💡: Configure the Manager Effectiveness Indicator

If your organization hasn’t yet run a Manager Effectiveness Review Cycle or Manager Effectiveness Engagement Survey, your MEI score may still be calculated using historical 15Five platform usage data (e.g., Check-ins, High Fives, 1-on-1s). This approach was part of an earlier version of MEI.

To unlock more accurate, actionable MEI data, we recommend running a Manager Effectiveness assessment. This will shift your MEI to reflect your managers’ performance in key leadership competencies like goal-setting, feedback, and career development.

• Help Center article 💡: Run a Manager Effectiveness Review Cycle
• Help Center article 💡: Run a Manager Effectiveness Engagement Survey

If you don’t see the Manager Effectiveness Indicator (MEI) in your account, it could be due to one of the following reasons:

1. You don’t have access to the HR Outcomes Dashboard. MEI is housed within the Outcomes Dashboard, so you’ll need to be granted access by an Account Admin.
2. Your organization isn’t on the Total Platform package. MEI is only available to customers on 15Five’s Total Platform plan.
3. The Manager Effectiveness feature is turned off. The “Manager Effectiveness” setting may be disabled in your company’s Feature Overview settings (in-app link). An Account Admin can enable it.

If you believe you should have access, we recommend reaching out to an Account Admin to check your role permissions and feature settings.

MEI updates automatically based on the most recent data from surveys and reviews. If scores appear stale, consider launching a new review cycle or survey to refresh the data.

• Help Center article 💡: Run a Manager Effectiveness Review Cycle
• Help Center article 💡: Run a Manager Effectiveness Engagement Survey