The Engagement Feedback report includes five filters that let you narrow qualitative employee responses by group, driver, source type, custom statement, and sentiment. Apply these filters to isolate the responses most relevant to your analysis.
Before You Begin
- You must have results visibility assigned to access engagement reports.
- Open an engagement campaign and navigate to the Feedback report before applying these filters.
Steps
Apply the Feedback Filter
- In the Feedback report, locate the Feedback filter at the top of the page.
- Select a group from the dropdown to view responses for that employee group.
> Note: The Feedback filter displays groups based on the group type selected as the feedback filter during campaign setup. Custom attributes are not available in this filter.
Apply the Driver Filter
- Locate the Driver filter.
- Select a driver from the dropdown — for example, Recognition or Role Clarity.
The report updates to show only Dynamic Feedback tied to that driver.
Apply the Survey Type Filter
- Locate the Survey Type filter.
- Select one of the following options:
| Survey Type | What It Shows |
|---|---|
| Dynamic Feedback | Responses collected at survey end, based on participant answers |
| eNPS Feedback | Reasoning behind each participant's eNPS score |
| Custom Feedback | Responses to open-ended questions in custom surveys |
Apply the Custom Statement Filter
- Locate the Custom Statement filter.
- Select a specific custom survey statement from the dropdown to view sentiment distribution for that statement only.
> Note: The Custom Statement dropdown is empty if the campaign did not include custom survey questions with open-ended responses.
Apply the Sentiments Filter
- Locate the Sentiments filter.
- Select one sentiment: Positive, Neutral, Negative, or Mixed.
The report displays only responses matching that sentiment classification.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Feedback filter shows no groups | Confirm a group type was selected as the feedback filter during campaign setup | Contact your admin to verify campaign configuration |
| Driver filter returns no results | Confirm Dynamic Feedback was collected in this campaign | Switch Survey Type to Dynamic Feedback first, then apply the Driver filter |
| Sentiments filter produces no results | Confirm the campaign has completed and responses exist | Check that the survey collected open-ended responses; sentiment classification requires response text |
| Custom Statement dropdown is empty | Confirm the campaign included custom survey questions with open-ended responses | If no custom questions were included, this filter will remain empty — no action needed |
| A group type is missing from the Feedback filter | Custom attributes are not supported in this filter | Use the Groups or Attributes core filters for attribute-based segmentation |
Not Covered Here
This article covers only the five Feedback report filters. For Groups, Attributes, Outcomes, and Benchmark Group filters, see the primary filtering article.