The bulk import page in 15Five lists every field manageable via CSV. Review these rules before building your file.
What fields can I manage via CSV import?
Direct Answer: The bulk import page in 15Five is the authoritative source for all supported column headers and formatting rules.
Key Rules:
- Visit People > Import tab to see the full field list before creating your CSV.
- Fields not listed on that page cannot be imported via standard CSV — see Bulk update custom attributes for custom attribute fields.
What identifier does 15Five use to match records?
Direct Answer: 15Five uses either employee email or employee ID as the unique identifier for each person.
Key Rules:
- Your CSV must include either the
emailcolumn or theemployee_idcolumn — not necessarily both. - Your account's default identifier is set in your company's import settings. The identifier in your CSV must match that setting.
- If you are adding new users, you must always include an
emailaddress, even if your account usesemployee_idas the identifier. All 15Five accounts require an email address. - To update a single field (for example, job title), your CSV needs only the identifier column plus the column for that field.
Common Misunderstanding: You do not need to include all columns to update one field. Include only the identifier and the specific column you want to change.
If I omit a person or field from my CSV, will that data be deleted?
Direct Answer: No — omitted people and fields are not changed.
Key Rules:
- 15Five updates only the rows and columns present in your uploaded CSV.
- Any person or field not included in the CSV remains exactly as it was before the import.
How does the due_day column work for Check-in frequency?
Direct Answer: The due_day column updates Check-in due days only for users on a weekly Check-in cadence.
Key Rules:
-
due_daydoes not support bi-weekly or monthly reporting periods. - To change Check-in due day for users on non-weekly cadences, use the manual steps in Change the frequency of Check-ins.