Use this article to initiate a password reset for your 15Five account. When complete, you will receive an email from notifications@15five.com with a link to set a new password.
Note: If your organization uses SSO and does not allow email/password login, you will not receive a password reset email. See Troubleshoot SSO and SAML login errors in 15Five for login instructions.
Before You Begin
- You must have an active 15Five account associated with the email address you use. If you are accessing 15Five for the first time, see Access 15Five for the first time.
Steps
- Go to https://my.15five.com/.
- Click Forgot password?
- Enter your email address in the field provided.
- Click Reset password.
A confirmation message appears on screen. An email with the subject line "15Five Password Reset" will arrive from notifications@15five.com.
- Open the email and click the password reset link.
- Enter and confirm your new password.
- Click Save (or the equivalent confirmation button on the reset page).
You are redirected to the 15Five login page. Log in with your new password to confirm the reset is complete.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| No password reset email received | Check your spam or junk folder for an email from notifications@15five.com | Move the email out of spam and click the reset link. If the email is not in any folder, confirm you entered the email address associated with your 15Five account, then request the reset again. If the email still does not arrive, contact your 15Five admin to confirm your account is active. |
| Reset link is expired or invalid | Check whether more than 24 hours have passed since you requested the reset | Return to the login page and request a new reset email |
| 403 error appears when logging in with the new password | Check whether your account has a future start date or SSO-only access | Contact your account admin to confirm your account is active and your start date has passed. If your organization uses SSO, use your SSO login page instead of the email/password form. |
| Password reset page does not accept the new password | Check that the password meets any minimum length or complexity requirements shown on screen | Enter a password that satisfies all displayed requirements and click Save |
Not Covered Here
This article does not cover SSO login or Google sign-in setup. See Troubleshoot SSO and SAML login errors in 15Five and Set up Google sign-in for your 15Five account.