Use a bulk import CSV to add employees with a start date, controlling when they gain access to 15Five and when they receive an invitation email.
Before You Begin
- You need access to the Manage people page.
- Your CSV file must be in UTF-8 format.
- The
start_datecolumn must be included in your CSV before upload.
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Select People from the dropdown menu.
- Click the Import tab in the top navigation bar.
- Click Download current structure to download your current employee list.
- Open the downloaded CSV and delete rows for existing active users.
- Add a
start_datecolumn if one is not already present. - Populate the
start_datecolumn with the date each employee should receive access. - Save the file in UTF-8 CSV format.
- Click Choose file at the bottom of the Bulk import page.
- Select your edited CSV from your computer.
- Review the Preview import screen to confirm the changes are correct.
- To stop the import, click Start over in the bottom-left corner.
- To proceed, check Send invite email to all in bulk import if you want invites sent automatically.
- Click Finish import.
Import processing can take up to 15 minutes depending on file size.
After the Import
Once complete, check the Inactive tab on the Manage people page:
- Pending invitations — the invite email was sent or is scheduled to send on the employee's start date. This appears when you selected the invite email option.
- Created people — the employee was added but is not scheduled to receive an invite. This appears when you did not select the invite email option.
To invite a created person manually, follow the steps in .
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Import fails immediately | Confirm the file is saved as UTF-8 CSV, not Excel format | Re-save the file as CSV UTF-8 and re-upload |
start_date column not recognized |
Confirm the column header is exactly start_date (lowercase, underscore) |
Rename the column and re-upload |
| Preview shows unintended changes | Review rows included in the CSV | Click Start over, correct the CSV, and re-upload |
| Import takes longer than 15 minutes | Check file size and row count | Contact 15Five support with the file details |
Not Covered Here
This article covers bulk import only — for HRIS integration or one-off methods of setting a start date, see the overview article.