Account Admins can update account settings for multiple employees at once using a bulk import CSV. This avoids editing each employee's account settings page individually.
Before You Begin
- You must have Account Admin access. Managers cannot perform bulk imports.
- Download the bulk import CSV template before making changes.
Steps
- Click People in the left-hand navigation.
- Click Import at the top right of the Manage people page.
- Click Download template to get the current bulk import CSV template.
- Open the CSV in a spreadsheet editor.
- Locate the column for each account setting you want to update.
- Enter the updated values for each employee row.
- Save the file in CSV format.
- Return to People → Import.
- Click Upload CSV and select your saved file.
- Review the preview for errors before confirming.
- Click Import to apply the changes.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Column values not saving | Confirm column headers match the template exactly | Re-download the template and copy your data into it |
| Fields still showing old values after import | Check if those fields are synced from an HRIS integration | Update the values in your HRIS; 15Five reflects changes on the next sync |
| Import button not visible | Confirm your role is Account Admin, not Manager | Contact your Account Admin to perform the import |
| Rows skipped during import | Check the error report delivered after import | Correct flagged rows and re-upload only those rows |
Not Covered Here
This article does not cover editing account settings for a single employee — see Update an Employee's Account Settings.