Setting up SFTP takes just a few minutes. Once enabled, 15Five gives you connection credentials to enter in your HRIS, and employee data starts importing automatically. 15Five logs all import history so you can verify everything is working.
Before You Begin
- Confirm with your HRIS account manager that your HRIS supports SFTP, or have your IT or Engineering team ready to write an automated script.
- You must have admin access in 15Five.
- SFTP is available on all 15Five plans.
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Select Features from the dropdown menu.
- Click Integrations.
- Click Enable to the right of the SFTP option.
- Read the confirmation pop-up, then click Enable SFTP.
- On the Setup tab, copy the connection credentials shown.
- Enter those credentials into your HRIS or script to configure the connection.
- Run your first import from your HRIS or script.
- Click the Settings tab on the SFTP integration page.
- Select an active 15Five user as the contact person for sync summary and error emails.
- Click the Import history tab to confirm the import appears in the list.
- Click any import entry to view its details.
> To run a test import before scheduling automatic imports, email support@15five.com.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Enable button is missing | Confirm you are viewing Integrations under Features, not another settings area | Navigate to Settings → Features → Integrations and look for the SFTP row |
| No credentials appear after enabling | Confirm the enable pop-up completed without a browser error | Reload the page; if credentials are still absent, contact support@15five.com |
| Import does not appear in Import history | Confirm the HRIS or script successfully sent the file to 15Five's SFTP server | Check HRIS transfer logs for errors; re-send the file and refresh Import history |
| Contact person field shows no users | Confirm the intended user has an active 15Five account | Reactivate the user or select a different active account |
| Import errors sent to wrong person | Confirm the correct contact is saved in the Settings tab | Select the correct user and save changes |
Not Covered Here
This article does not cover disconnecting SFTP, supported import fields, or how SFTP handles data conflicts.