The Download button does not appear on the Engage campaign results page. This article identifies the three causes and how to resolve each.
Diagnose
Work through these checks in order.
Check 1: Campaign status → How to check: In Surveys > Engagement, open the campaign and confirm its status label. → If the status is Closed: Campaign status is not the cause. Move to Check 2. → If the status is Paused, In Review, or anything other than Closed: The button is intentionally hidden. See Fix 1.
Check 2: User role → How to check: Confirm the logged-in user's role in Account Settings > People > Roles. → If the role is HR Admin or an equivalent Engage administrator role: Role is not the cause. Move to Check 3. → If the role is any other role (manager, employee, etc.): The user lacks permission. See Fix 2.
Check 3: Employee impersonation → How to check: Check whether an impersonation banner appears at the top of the screen. → If an impersonation banner is visible: Impersonation is blocking the action. See Fix 3. → If no banner is visible: All three common causes have been ruled out. See If It Still Fails.
Fix
Fix 1 — Campaign is not fully closed
- Return to Surveys > Engagement.
- Open the campaign.
- Close the campaign completely using the campaign controls.
- Return to the campaign results page after the status updates to Closed.
- Confirm the Download button now appears.
Fix 2 — Insufficient role
- Open Account Settings > People.
- Locate the affected user.
- Update the user's role to HR Admin or the appropriate Engage administrator role.
- Ask the user to refresh the campaign results page.
- Confirm the Download button now appears.
Fix 3 — Employee impersonation active
- End the impersonation session using the exit control in the impersonation banner.
- Log in as the HR admin account directly.
- Navigate to Surveys > Engagement and open the closed campaign.
- Confirm the Download button now appears.
What Resolution Looks Like
The Download button appears on the campaign results page for the closed campaign. Clicking it presents two options: Executive Results Deck and Manager Action Summary PDFs.
If It Still Fails
If all three causes have been ruled out and the button is still missing, contact 15Five Support. Provide:
- The campaign name and close date
- The affected user's email address and role
- A screenshot of the campaign results page showing the missing button
Not Covered Here
This article covers only the missing Download button. For steps to generate and download the reports themselves, see Download Executive Results Deck and Manager PDFs — [ ].