Account admins and billing admins can access, view, and download invoices directly from the 15Five Billing Portal. When complete, your invoice list is visible under the Invoice tab.
Before You Begin
- You must have Account Admin or Billing Admin access to reach the Billing Portal. See Access the 15Five Billing Portal for provisioning instructions.
Steps
- Go to Admin > Billing.
- Click Billing Portal.
- Click the Invoice tab.
- Locate the invoice you need.
- Click Download next to the invoice.
Your browser downloads the invoice as a PDF. The invoice appears in your downloads folder.
Reading Your Invoice
Invoices include the following fields:
- Activity — the subscription purchased and the service period (subscription term dates)
- Qty — the number of seats included in that line item
- Rate — the cost per seat for the subscription length
- Subtotal — calculated as Qty × Rate × Service Period
For invoices that include proration charges from mid-subscription seat additions, see .
For invoices that include a sales tax line item, see .
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Billing Portal option does not appear in Admin menu | Confirm your role is Account Admin or Billing Admin | Ask your Account Admin to grant Billing Admin access |
| Invoice tab is not visible inside the Billing Portal | Confirm you are inside the Billing Portal, not the 15Five Admin settings page | Navigate back to Admin > Billing, then click Billing Portal again |
| Download button produces no file | Check your browser's pop-up and download blocker settings | Allow downloads from 15five.com and retry |
| Invoice is missing from the list | Confirm the billing period for the invoice you expect | Contact 15Five Support with the expected invoice date and amount |
Not Covered Here
This article does not cover how seat charges are prorated or why sales tax appears on your invoice. See and .
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