If a sales tax line item appears on your 15Five invoice, it is because 15Five is required by law to collect sales tax on charges billed to a company address in a taxable state. Whether tax applies depends on your billing address and your organization’s tax-exemption status.
Key Rules
- Sales tax has applied since January 1, 2021. 15Five is required by law to apply sales tax to all charges when the company billing address is located in a taxable state.
- Why your state is taxable. This results from 15Five meeting or exceeding NEXUS requirements in certain states, or from states enacting new sales tax legislation that requires collecting sales and use tax.
- Tax depends on location and exemption status. Depending on your billing address and tax-exemption status, local and state sales tax may be added to your invoice.
- Tax appears as a separate line item. Sales tax charges are shown as their own line item on your invoice, viewable under the Invoice tab in the Billing Portal.
Where the tax appears on your invoice
Sales tax is listed as a separate line item on each affected invoice. To view it, open the Invoice tab in the 15Five Billing Portal. For steps to open and download invoices, see Access and Download Invoices from the Billing Portal.
If your organization is tax-exempt
If you are a non-profit organization claiming an exemption from sales tax, send a valid tax exemption certificate to AR@15five.com. After review, 15Five updates the taxability status of your account and adjusts your plan pricing accordingly. Exemptions apply to future charges only — past invoices are not adjusted. For the full process, see How do I apply for a sales tax exemption as a non-profit?.