Best-Self and 360 Reviews have many moving parts. As a result, we do get a lot of one-off questions about functionality. This list addresses commonly asked questions that may not have fit into a particular Help Center article.
Q: How do I ask the same question in all reviews?
A: You have to create that question in each template.
Q: What answer types are available?
A: Text (free response), Yes/No, Opinion scale (Likert), Multiple choice (Coming soon!)
Q: Can I add or remove a participant from an active cycle?
A: If you are a review admin, you can add or remove a participant from an active cycle up until the cycle has ended. Use the 'Manage participants' link in your review 'Overview' page. Click the gear icon to see the 'Manage participants' option.
Q: Can managers nominate peers for their employees?
A: Yes, managers can nominate peers for their employees through the 'Peer nominations' page, up until the 'Manager approval' deadline.
Q: Can admins nominate/manage peers for participants?
A: At this time, admins do not have the ability to nominate or manage peers for a participant. Additionally, admins do not have the ability to approve/deny peer nominations on behalf of managers.
Q: Are my reviews (peer and upward) anonymous?
A: That will depend on the settings that were set up by the review admins prior to the cycle starting. If you are not sure what settings are in place, feel free to ask a review admin.
Q: Can review admins see their own peer and upward feedback?
A: Review admins cannot see their own peer and upward reviews IN APP, but other review admins will have access to them. The csv download will also be anonymous to the review admin, for their own reviews.
Q: How can peers be nominated after the peer nomination, peer approval, and manager approval deadlines have passed?
A: Peers can be managed by managers up until the 'Manager approval' deadline.
Q: I'm a review admin, can I extend review deadlines from within my account?
A: At this time, only 15Five Support can move dates for an active cycle. Please keep this in mind when creating your review cycle.
Q: When is the kick-off email sent to all participants?
A: The kick-off email is sent to all participants the day that the cycle begins, not the day it is created. The kick off email is sent out at 8:23am in the company's time zone.
Q: Who can fill out reviews?
A: Anyone can now fill out reviews, even those people who do not have a reviewer. For more information on this update, click here. If a participant does not have a reviewer, the reviews submitted of them will immediately become available/visible to them upon submission.
For example: If the CEO does not have a reviewer, all peer reviews will become visible to the CEO as soon as his peers submit their peer reviews. The same logic applies to upward reviews.
Q: Can I be asked to only complete a peer review, if I am not a participant in a cycle?
A: Yes, you may be asked to complete a peer review for a teammate, even if you are not a participant in the cycle. If you are nominated, you will get an email asking you to accept or decline the nomination. If you accept, you will ONLY be asked to complete a peer review.
Q: Can I be asked to only complete a manager review, if I am not a participant in a cycle?
A: Yes, you may be asked to complete a manager review for your direct report(s), even if you are not a participant in the cycle. If one (or more) of your direct reports is a participant in a cycle, you will be asked to complete a manager review. You will ONLY be asked to complete a manager review(s).
Q: Can I be asked to only complete an upward review, if I am not a participant in a cycle?
A: Yes, you may be asked to complete an upward review for your manager, even if you are not a participant in the cycle. If your manager is a participant in a 360 review cycle, you will be asked to complete an upward review. You will ONLY be asked to complete an upward review.
Q: Why is my upward review not showing?
A: There are multiple reasons why your upward review might not be showing.
- If your manager is not a participant in the cycle, then you will not be asked to submit an upward review. Reason being, you will only have reviews written OF you if you are a participant in the cycle. Additionally, you will only be asked to complete a review OF someone, if they are a participant in the cycle. You cannot submit peer reviews of someone who is not a participant. You cannot submit manager reviews of your direct reports unless they are a participants. You cannot submit upward reviews of your manager unless your manager is a participant in the cycle.
- If your manager was deactivated or removed from the current cycle, then you will no longer be asked to submit an upward review. See bullet point #1 for reasoning.
- If your reviewer was changed after the cycle began, and you have not already submitted an upward review of your previous manager, you WILL NOT be asked to complete an upward review of your new reviewer. Reason being, you do not have sufficient evidence to write a fair upward review of someone who just became your reviewer.
Q: What does the maximum peer limit do/mean?
A: The 'maximum peers' field in the review settings is a limit for how many peers you can nominate. This limit does not restrict you from accepting "x" amount of peer nominations.
For example: I can only nominate 3 peers to review my performance. However, if 15 people nominate me to review them, this limit will not restrict me from accepting all of those peer nominations.
Q: Can I, as a manager, remind my employees to nominate peers? The deadline is approaching.
A: Yes, there is a nudge option in the 'Peer nominations' tab.
Q: What happens if my manager has approved my nominations, but the peer has not accepted or declined?
A: If the peer doesn't take action, the nomination is automatically accepted 4 days before the peer reviews are due. Peers will start receiving reminder emails that the peer reviews are due 3 days before peer reviews are due.
Q: What happens if my manager hasn't approved/denied my nominations by the manager approval deadline?
A: If your manager has not approved or denied your nominations before the manager approval deadline, they will be automatically approved and sent to the nominated peer to accept/decline.
Q: Can I limit the number of times a peer nominates me?
A: No, but you can decline nominations after a given number. 15Five has a default peer nomination throttle of 4; meaning after you have been nominated by 4 different peers, there will be a warning icon by your name that is visible to your review admins and managers.
Q: What are my options for repeating my review cycle?
A: Quarterly and bi-annually. At this time, there is no option to make a custom frequency.
Q: Can a reviewer or review admin prevent a peer review from being shared?
A: A reviewer/review admin cannot “edit” the peer review response, but they are able to remove answers from being shared with the participant. This setting must be enabled before the review is started. It can be enabled by selecting the second or third options under 'Release peer and upward feedback'. 'Release peer and upward feedback' is found in the review settings.
Q: What happens if my reviewer changes during a cycle?
A: See this article for specifics.
Q: When a review cycle ends, if managers haven't clicked "shared results" what happens to the reviews? Do the employee's ever see the results?
A: Review admins can lock the ended cycle and upon locking, can choose to share all results that haven't been shared yet. Essentially the review admin can share all results and lock the cycle in one final step. If review admins do not lock the cycle and release the results, the reviews will not be shared with participants.
Q: Can new managers see past reviews of their new direct report?
A: New managers can see prior self reviews and prior manager's review, but not the private manager assessment for the current cycle only.
*New managers cannot see reviews that their direct reports previously submitted on past cycles; meaning if a new manager is assigned August 2018, they will not be able to go back and look at their direct reports' responses from a cycle in March 2018.
Q: At what point am I no longer able to edit my reviews (self, manager, upward, peer)?
A: Reviews (self, manager, peer, and upward) can be edited up until the results have been shared. Past due reviews can be submitted up until the cycle is locked. However, once the sharing of results happens, the reviews are no longer editable as they have been seen by all parties.
Q: I'm a manager/reviewer: Why is there a lock icon by the Summary tab for my direct reports?
A: The Summary tab will show a lock icon until the self and manager reviews have been submitted for the participant.