Account Admins can generate a Public API access token to connect 15Five to custom server-side integrations. When complete, a token appears on the Company API keys page and is ready to use.
Before You Begin
- You must be an Account Admin to access API settings.
- Review the 15Five Public API — Supported Features, Limits, and Access Rules article to confirm the API supports your intended use case before generating a token.
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Select Integrations from the dropdown menu.
- Click Enable to the right of Public API.
- Click Create new key on the Company API keys page.
- Enter a short name for the API key.
> Use a name that identifies the server or integration using this key.
- To restrict this key to High Fives data only, check Limit API access to High Fives only.
- Click Save.
- Copy the access token from the Company API keys page.
- Paste the access token into your server-side integration.
The endpoint for your API is my.15five.com unless your account has a unique subdomain.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Enable button does not appear next to Public API | Confirm your account role is Account Admin | Log in as an Account Admin or ask one to generate the token |
| Create new key button is not visible after enabling | Confirm the page has refreshed to Company API keys | Reload the page; if the button still does not appear, contact 15Five Support |
| Access token is not displayed after saving | Confirm the key was saved without a validation error on the name field | Return to Company API keys, delete the incomplete key, and repeat steps 4–7 |
| Integration returns authentication errors after token is entered | Confirm you copied the full 32-character token with no trailing spaces | Re-copy the token directly from Company API keys and re-enter it |
Not Covered Here
This article does not cover API key expiration, rotation, or the difference between Public API and SCIM keys. See Manage API Keys — Expiration, Rotation, and Security.