Company Settings is where you configure your organization's identity, contacts, notifications, and login preferences. Completing this setup creates a consistent experience for all users before you send invitations.
Before You Begin
- You must have an Account Admin or HR Admin role.
- Have your company logo file ready (PNG or JPG recommended).
Steps
- Click the gear icon in the left-hand navigation.
- Select Company Settings from the menu.
- Enter your organization's Display Name.
- Select your Industry from the dropdown.
- Enter your Location.
- Upload your company Logo.
- Set your Primary Contacts for HR and account administration.
- Review Notification Settings and adjust to match your communication preferences.
- (Optional) Navigate to the Single Sign-On section to configure SSO.
- Click Save to apply all changes.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Logo does not appear after upload | File format or size | Use a PNG or JPG under 5 MB and re-upload |
| SSO option not visible | Account package | Confirm your plan includes SSO; contact 15Five support if eligible |
| Changes do not save | Admin role assigned | Verify your account has Account Admin or HR Admin permissions |
| Display name not updating for users | Cache or propagation delay | Wait up to 10 minutes, then refresh; confirm the save completed |
Not Covered Here
This article does not cover detailed SSO configuration steps — see the dedicated SSO setup article for that workflow.