Account Admins can restrict which roles are permitted to add new users to the 15Five account. When complete, the updated permission applies immediately to all users.
Before You Begin
- You must be an Account Admin with access to Company settings.
- Bulk CSV import is always restricted to Account Admins, regardless of the setting configured here. See Add Users via Bulk CSV Import for details.
Steps
- Go to Settings (bottom-left corner of your 15Five account).
- Click Company settings.
- Scroll to the Invite settings section.
- Click the drop-down arrow on the right to expand Invite settings.
- Under Who has permission to add people to this account?, select one option:
- Everyone — any user in the account can add new people - Only admins — only Account Admins can add new people - Only admins and managers — Account Admins and managers can add new people
- Click Save.
When the setting saves, the page reloads and your selected option remains displayed in the Invite settings section, confirming the change is active.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Invite settings section is not visible | Confirm your account role is Account Admin — this section is hidden for all other roles | Ask an Account Admin to make the change, or contact 15Five Support to verify your role assignment |
| Selected option does not save | Check whether your browser blocked the page reload after clicking Save | Disable browser extensions that block reloads, then repeat steps 5–6 |
| Non-admin users can still add people after restriction is set | Confirm the correct option was saved — reload Company settings and check the current value under Invite settings | If the displayed value does not match your selection, repeat steps 5–6 and save again |
Not Covered Here
This article does not cover adding users via bulk CSV import. See Add Users via Bulk CSV Import.
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