Connect your HRIS to 15Five

Ben Pemstein Ben Pemstein
· Updated

This article covers authenticating and completing the initial connection between your HRIS and 15Five. After completing these steps, you will return to 15Five and the initial data load will begin.

Before You Begin

  • You must have Account Admin access to integration settings.
  • You can have only one active HRIS integration at a time. Contact 15Five Support to remove an existing integration before starting a new one.
  • Some HRIS systems require additional permissions or configuration before authenticating. Check the integration-specific authentication articles for your HRIS before proceeding.

Steps

  1. Click the Settings gear in the bottom-left corner of your 15Five account.
  2. Select Integrations from the dropdown menu.
  3. On the integrations page, locate your HRIS in the list or use the search field.
  4. Select your HRIS.
  5. Choose an authentication method: log in with your HRIS credentials, or enter your API key or access token.
  6. If using an API key or access token, follow the in-modal guidance to locate your key in your HRIS.
  7. Click Next.
  8. Review the data that 15Five will access through the integration.
  9. Click Continue.
  10. Enter your HRIS subdomain (this is your company name in most cases).
  11. Click Submit.
  12. Click Open window to go to your HRIS account.
  13. In your HRIS account, authorize the integration with 15Five.
  14. Return to 15Five. Confirm the screen shows that your integration is ready.
  15. Click Finish setup.

The initial data load begins after you click Finish setup. For most companies this takes 10–15 minutes. For larger organizations, it can take several hours. All employee and group data syncs by default — you can apply filters during configuration.

If Something Goes Wrong

Issue Check Fix
Authentication fails with credentials Confirm your HRIS login credentials are correct and your account has admin-level permissions Reset credentials in your HRIS, then retry authentication
API key or access token rejected Verify the key is active and has not expired in your HRIS Generate a new key in your HRIS and re-enter it in 15Five
Subdomain field returns an error Confirm you are entering only the subdomain, not the full URL Enter only the company-name portion (e.g., acme, not acme.bamboohr.com)
Open window does not launch your HRIS Check that your browser is not blocking pop-ups Allow pop-ups for 15Five in your browser settings, then click Open window again
Integration-ready confirmation screen never appears Check whether authorization was completed in the HRIS window Return to the HRIS window and confirm you clicked the authorization or approval button
Your HRIS is not listed Confirm the HRIS name spelling in the search field Contact 15Five Support with your HRIS name to check roadmap availability

Not Covered Here

This article covers only the initial connection. For configuring filters, mapping fields, and running your first sync, see the configuration article.

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