Account admins can enable, limit, or disable the Check-ins feature for all or part of their organization. When saved, the updated setting takes effect immediately and is confirmed by a success toast in the UI.
Before You Begin
- You must have Account admin access in 15Five.
- Check-ins must be included in your pricing package (Perform, Legacy Focus, or Total Platform).
Steps
- Click the Settings gear icon in the bottom-left corner of 15Five.
- Select Features from the dropdown menu.
- Click Check-ins to open Check-ins feature settings.
- Locate the Who has the Check-ins feature turned on? section and click to expand it.
- Select one of the following options:
- Enable for everyone — all roles have full access to Check-ins. This is the default state. - Limit to specific groups — only members of selected groups have full access. Members of unselected groups are treated as excluded (see "Disable for specific groups" behavior below). - Disable for specific groups — members of excluded groups cannot submit Check-ins and will not receive Check-in notifications. The following applies to excluded group members: - Previously submitted Check-ins remain visible in 15Five. - The Check-ins feature remains in their main navigation for viewing others' Check-ins they have permission to see, but their My Check-ins tab displays an exclusion notice. - Managers in excluded groups remain responsible for reviewing direct reports who are not excluded, and receive relevant notifications if enabled. - Managers and Account admins in excluded groups retain access to Check-in reporting. - Account admins in excluded groups retain the ability to configure Check-in settings. - Excluded groups are labeled Excluded from Check-ins on the Manage groups page. - Disable company-wide — disables the Check-ins feature for your entire organization. See for the full list of effects before selecting this option.
- Click Save.
Success state: A confirmation toast appears. The Check-ins feature access updates immediately for affected users.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Save button is greyed out | No change was made to the current setting | Select a different option, then click Save |
| Option selection does not persist after saving | Browser session timed out before save completed | Repeat steps 1–6 in a single session |
| Check-ins does not appear under Features | Your plan does not include Check-ins, or your role is not Account admin | Confirm your plan includes Check-ins and that your account has the Account admin role |
| Excluded group members still see Check-in submission prompts | Group membership has not propagated | Wait up to 10 minutes, then ask the affected user to refresh their browser |
Not Covered Here
This article does not cover alternatives to disabling Check-ins, such as setting vacations, excluding specific groups, or adjusting frequency. See .
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