The company-wide default Check-in frequency applies to everyone who has no group or individual frequency set. After saving, 15Five applies the selected frequency to all qualifying accounts on the next Check-in period.
Before You Begin
- You must have Account Admin access to Check-in feature settings.
- Change frequency only at the start of a new Check-in period. Mid-period changes can cause duplicate or missing Check-ins.
- This feature is available on Perform, Focus, and Total Platform packages.
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Select Features from the dropdown menu.
- Click Check-ins to open Check-in feature settings.
- Click the arrow next to Customize frequency to expand the options.
- Under Company-wide Check-in frequency, select Weekly, Every other week, or Monthly.
- Optionally, adjust the cadence for individual Check-in sections: Pulse, Priorities, and Objective updates.
- Click Save.
> Section cadence behavior: Sections set to monthly appear on the first Check-in of each month. Sections set to biweekly appear on the first and third week of each month. These settings do not apply to Check-ins already generated.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Frequency change did not apply to some users | Those users may have a group or individual frequency set | Review group and individual settings; company default does not override them |
| Duplicate or missing Check-ins appeared after the change | Frequency was changed mid-period | Contact 15Five Support with the affected user names and the date the change was made |
| Save button is unavailable | You may lack Account Admin permissions | Confirm your role under Manage People or contact your 15Five admin |
Not Covered Here
This article does not cover setting custom frequency for groups or individual users.