The Employee Net Promoter Score (eNPS) is a question type that can be added to any engagement campaign. It measures how likely employees are to recommend their organization as a place to work and surfaces results in a dedicated reporting tab.
Feature Structure
eNPS consists of two components presented to respondents:
- A required 0–10 rating question: "On a scale from 0–10, how likely are you to recommend [Organization] as a great place to work?"
- An optional open-ended follow-up: "What was the primary reason for your answer?"
Responses are sorted into three categories — Promoters (9–10), Passives (7–8), and Detractors (0–6) — and an eNPS score is calculated as: % Promoters − % Detractors. Scores range from −100 to 100.
See What is eNPS and how is it calculated? for full category definitions and score benchmarks.
What You Can Do
Set Up
Analyze
- View and interpret eNPS results in an engagement campaign
- eNPS Report — How to Interpret Your Results
- Filter and Segment Engagement Campaign Results
Key Rules
- The Total Engagement Survey includes the eNPS 0–10 rating question by default.
- When eNPS is included in a campaign, the 0–10 rating question is required for survey submission.
- The open-ended follow-up question is optional and can be left blank by respondents.
- If eNPS is not added to a campaign, participants do not see eNPS questions.
- eNPS results are available for the organization and any group that meets confidentiality thresholds once the campaign closes.
Access: Requires access to the Campaigns page in Engage. Available on Engage, Perform, and Total Platform pricing packages. Results access is required to view eNPS reporting.