Account admins can update notification preferences for anyone in the company. Direct managers can update preferences for anyone in their reporting hierarchy.
Before You Begin
- Account admins can manage all users. Managers can only manage users in their direct hierarchy.
- Confirm the target user exists in your Manage people list before starting.
Steps
- Navigate to the Manage people page in 15Five.
- Click the name of the user whose notifications you want to manage.
- Open the Notifications tab in the top navigation of their settings page.
- Review the full list of notification options across the Email and Slack columns.
- Toggle individual notifications on or off as needed.
- To disable all email or all Slack notifications, toggle the switch at the top of that column to Off.
- Click Save at the bottom of the page.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| User does not appear in Manage people | Confirm the user is in your reporting hierarchy (managers) or active in the account (admins) | Contact your account admin to verify the user's role assignment |
| Notifications tab is not visible | Confirm you navigated to the correct user's individual settings page | Return to Manage people, click the user's name, then select Notifications |
| A notification toggle is greyed out | The notification is locked by company-level settings or 15Five defaults | Adjust the setting at the company level, or accept that it cannot be disabled |
| Save button does not respond | Check for unsaved required fields on the page | Refresh the page, re-apply changes, and click Save again |
Not Covered Here
This article does not cover managing company-wide notification defaults — see the article on company notification settings for that workflow.