Adding engagement survey email addresses and IP addresses to your organization's allowlist prevents survey invitations from landing in employees' spam folders. Completing this step before launching a survey protects response rates and result validity.
Before You Begin
- You must have access to your organization's email security or IT system to submit allowlist entries.
- Confirm you have HR Admin or Account Admin access in 15Five.
Steps
- Retrieve the full list of 15Five engagement survey email addresses and IP addresses. See Add Engagement emails and domains to your allowlist.
- Contact your IT or email security team and provide the list.
- Request that your IT team add each email address to the approved senders list.
- Request that your IT team add each IP address to the allowlist in your email filtering system.
- Ask your IT team to confirm all entries are active before your survey launch date.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Employees report survey emails in spam after allowlist was submitted | Confirm IT applied changes to all email domains in use at your organization | Resubmit the full list and specify all employee email domains |
| Survey emails are blocked at the network level | Check whether IP-based filtering is separate from email sender filtering | Submit IP addresses to the network firewall allowlist in addition to the email filter |
| Unsure which addresses and IPs to submit | Source list not yet retrieved | Open Add Engagement emails and domains to your allowlist and copy the full list |
Not Covered Here
This article does not cover configuring feature access, confidentiality thresholds, results visibility, or other engagement survey settings.