Engagement Admins can exclude a specific individual from receiving a single engagement campaign during survey creation. When complete, the excluded individual's name appears in the exclusion list within the campaign draft and they will not receive a survey invitation for that campaign.
Before You Begin
- You must have the Engagement Admin role in 15Five.
- The campaign must be in draft status. You cannot add exclusions after a campaign has launched.
- Engagement is available on the Engage, Legacy Perform, and Total Platform packages.
Steps
- Go to Surveys > Engagement in the left-hand navigation.
- Click the campaign name in the Draft campaigns section.
- Scroll to the Who do you want to participate? section.
- Check the box for Select specific individuals to exclude from receiving this campaign.
- Type and select the name of each individual you want to exclude.
What Correct Completion Looks Like
Each excluded individual's name appears in the exclusion field beneath Select specific individuals to exclude from receiving this campaign. They will not receive an invitation email when the campaign launches.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| The exclusion option is not visible | Confirm the campaign is in draft status, not active or scheduled | Exclusions can only be set before launch — create a new campaign if the current one is already active |
| A person's name does not appear in search | Confirm the person has an active 15Five account | Ask your IT Admin to verify the user's account status in People settings |
| The individual still received an invitation after being excluded | Confirm their name appears in the exclusion field before launching | If the campaign has already launched, use Resend an engagement survey invitation to manage participation, or contact 15Five Support |
Not Covered Here
This article does not cover excluding an individual from all engagement campaigns globally. See .
Related Articles
- Review engagement campaign details before launch
- View Engagement Campaign Participants
- Make an Invited User Eligible for Engagement Survey Participation
- Resend an engagement survey invitation
- How to assign an administrative role for engagement campaigns
title: Globally exclude an individual from all engagement campaigns articletype: how-to iasection: engagement-surveys iasubsection: Configure engagement survey settings (Admin) personas: [Admin] provenance: sourcetitle: Exclude an individual from participating in an engagement campaign sourceurl: https://success.15five.com/hc/en-us/articles/30166523843099-Exclude-an-individual-from-participating-in-an-engagement-campaign sourceid: 30166523843099 sourcesection: Configure Settings sourcelastupdated: 2026-04-08T22:06:24Z auditscore: 51/100 rewrittendate: 2026-04-16 rewrittenfrom: split-part-2 splitsiblings: - Exclude an individual from a single engagement campaign splitarticlesneeded: none rewritenotes: > 1. Split from the original two-task article — global exclusion has different role requirements (Engagement Admin + Organization Admin) and is independently completable from single-campaign exclusion. 2. Decomposed compound step "uncheck the box next to receive engagement surveys, and click save at the bottom" into two separate numbered steps. 3. Collapsed navigation sequence (gear icon > People > Manage people) into a single ">" step. 4. Added observable success state and "If Something Goes Wrong" table — original article had neither. 5. Replaced inline advisory note about bulk updates with a proper Related Articles link. reviewflag: needs-screenshot-update needsscreenshots: true
Engagement Admins and Organization Admins can permanently exclude an individual from receiving all current and future engagement campaigns by updating their account settings. When complete, the Receive engagement surveys checkbox on the individual's account page will be unchecked.
Before You Begin
- You must have the Engagement Admin or Organization Admin role in 15Five.
- Engagement is available on the Engage, Legacy Perform, and Total Platform packages.
Steps
- Click the gear icon in the lower-left corner of the navigation.
- Go to People > Manage people.
- Use the search bar or filters to locate the individual.
- Click the individual's name to open their account settings page.
- Uncheck Receive engagement surveys.
- Click Save at the bottom of the page.
What Correct Completion Looks Like
The Receive engagement surveys checkbox is unchecked on the individual's account settings page. The individual will not receive invitations for any engagement campaign, including campaigns already in draft status.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Receive engagement surveys checkbox is greyed out | Confirm you have the Engagement Admin or Organization Admin role | Ask your account owner to verify your role in People settings |
| The individual's name does not appear in search | Confirm the person has an active 15Five account | Ask your IT Admin to verify the user's account status |
| The checkbox reverts to checked after saving | Confirm you clicked Save before navigating away | Repeat steps 5–6 and wait for the confirmation message before closing the page |
Not Covered Here
This article does not cover excluding an individual from a single campaign only. See Exclude an individual from a single engagement campaign.
This article does not cover bulk-updating the engagement survey setting for multiple individuals at once. See Make an Invited User Eligible for Engagement Survey Participation.