Once your admin has enabled the Microsoft Teams integration, any employee can view the High Fives feed and submit a High Five directly from Teams.
Before You Begin
- Your admin must have enabled the Microsoft Teams integration in 15Five settings.
- The High Five Feed must be enabled in your company's High Fives feature settings.
- You need your 15Five login credentials.
Steps
- Open Microsoft Teams and locate 15Five in the top navigation bar.
- Click 15Five to open the app.
- Click Sign in to your account.
- Enter your 15Five credentials and sign in.
- After signing in, confirm the High Fives feed is visible in the 15Five tab.
- Type your High Five message into the text field.
- Click High Five to submit.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| 15Five app is not visible in Teams navigation | Confirm your admin has installed the 15Five app for your organization | Ask your admin to enable the Microsoft Teams integration in 15Five settings |
| Sign-in fails | Confirm you are using your 15Five credentials, not your Microsoft credentials | Reset your 15Five password at the 15Five login page |
| High Fives feed does not appear after signing in | Confirm the High Five Feed is enabled in your company's High Fives feature settings | Ask your admin to enable the High Five Feed in High Fives feature settings |
| Error message: "Uh oh! Something went wrong" | Confirm that both the High Fives feature and the High Five Feed are enabled in 15Five | Ask your admin to enable both settings, then refresh the Teams tab |
| High Five does not appear after submitting | Wait 30 seconds, then check both the Microsoft Teams tab and the High Fives Dashboard in 15Five | If it still does not appear, contact support@15five.com |
Not Covered Here
This article does not cover enabling the Microsoft Teams integration in 15Five settings — that is an admin task covered in Enable the Microsoft Teams integration for High Fives (Admin).