Admins can connect 15Five to Microsoft Teams so that High Fives appear in your organization's Teams workspace in real time. When this task is complete, a green confirmation banner appears in 15Five.
This is the legacy Microsoft Teams integration. It powers the High Fives tab in Teams only and runs independently of 15Five AI. If you are setting up Microsoft Teams for the first time, you may also want to connect the newer integrations described below.
Microsoft Teams integrations at a glance
15Five has three Microsoft Teams integrations. They serve different purposes and are set up in different places.
| Integration | What it does | Where to set it up |
|---|---|---|
| 15Five AI for Microsoft Teams (recommended) | Sends 15Five notifications to Teams, including Kona meeting notes after 1-on-1s. Users can view upcoming and recent 1-on-1s, add talking points and action items, and sync changes back to 15Five. See 15Five App for Microsoft Teams: Feature Overview. | Settings > Integrations > Microsoft Teams |
| MS Teams integration for Agents | Read-only. Feeds Teams channel data into the AI context layer so agents like Focus Brief can reference team conversations. Does not deliver notifications or content to Teams. See MS Teams Integration - Feature Overview. | Agents Hub > Integrations > Microsoft Teams |
| Legacy Microsoft Teams integration (this article) | Powers the High Fives tab in Teams only. Runs independently of 15Five AI. Intended for organizations that previously connected the High Fives app and have not yet migrated. | Settings > Integrations > Microsoft Teams |
New customers should connect the 15Five AI for Microsoft Teams app and the MS Teams integration for Agents. The legacy High Fives integration is only needed if your organization uses the High Fives tab in Teams.
Before You Begin
- The High Fives Feed must be enabled before this integration will work. See Configure High Fives feature settings for instructions.
- You must have access to Integrations settings in 15Five. This requires an Account Admin role.
- This feature is available on the Perform and Total Platform pricing packages.
Steps
- Go to Settings > Integrations.
- Click Enable next to the Microsoft Teams option.
- Click the orange Enable Microsoft Teams button to confirm.
- Confirm the green banner appears indicating the integration is enabled.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Enable button is not visible next to Microsoft Teams | Confirm your account is on the Perform or Total Platform package | Contact your 15Five account representative to verify package access |
| Green confirmation banner does not appear after clicking Enable Microsoft Teams | Check your browser console for errors; attempt in a second browser | Clear browser cache, reload, and repeat steps 1-3; if the banner still does not appear, contact Contact the 15Five Support Team |
| Employees cannot see the 15Five app in Microsoft Teams after the integration is enabled | Confirm the integration is enabled by revisiting Settings > Integrations | See Troubleshoot the 15Five Microsoft Teams integration |
Not Covered Here
This article does not cover the employee workflow for viewing and sending High Fives in Teams, installing the 15Five AI app, or troubleshooting Teams errors. See the Related Articles below.
Related Articles
- 15Five App for Microsoft Teams: Feature Overview
- View and send High Fives in Microsoft Teams
- Add the 15Five AI app to Microsoft Teams
- MS Teams Integration - Feature Overview (Agents Hub)
- Troubleshoot the 15Five Microsoft Teams integration
- Configure High Fives feature settings
- High Fives — Feature Overview
- Give a High Five from the High Fives Feed