The "Manage People" page is your hub for managing account and invite settings for your team. Here, you can update managers and Check-in due dates, manage invite settings, deactivate/reactivate people, add vacations for people, add termination data, and more. There are three tabs on the "Manage People" page— Active, Invited, and Deactivated— which we'll explore in-depth in this article.

This article walks through...

Access and availability

⛔️ Required access to the "Manage people" page.
👥 This article is relevant to Account admins and Managers.
📦 This capability is available in all pricing packages.

✏️

Note

Account admins can manage settings for anyone in their organization, and Managers can manage settings for their direct reports and anyone else below them in the hierarchy.


How to Use the "Manage People" Page 🧑‍💻

  1. Click People in 15Five's main, left-hand navigation.
    People-Main-Nav.png
  2. You're now on the "Manage people" page. Here, you'll see three tabs: Active, Invited, and Deactivated. Use the sections below to learn what actions you can take in each of these tabs.

    Invited-Tab.png

    Active
    Use this tab to manage individual account settings and perform bulk actions like setting vacations or deactivating accounts.

    The Active tab contains all active employees.

    Manage-People-Active.png

    In this tab, you can...

    ✏️

    Note

    All active accounts are billable, meaning that your company will be charged for every person in the "Active" tab. Learn more in our "How does adding/removing people impact billing?" article.

    Invited
    Use this tab to manage invitations and assign billing seats to people who haven’t yet accepted their invite.

    The Invited tab includes users who have been added to the platform but haven’t yet logged in. There are three sections: Created peoplePending invitations, and Expired invitations.

    Created people

    The Created people section contains users whose accounts have been created but haven’t received an invite yet.

    Created-People.png

    In this section, you can...

    • ✉️ Send invitation emails manually when you're ready for users to access 15Five.  Learn more →
    • 💰 Change seat status (i.e., assign a billed seat) so created users can be included in engagement surveys, even if they haven’t accepted the invite. Learn more
    • ❌ Deactivate created users who no longer need access to 15Five. Learn more →

    Pending invitations

    The Pending invitations section contains users who’ve been invited but haven’t accepted yet.

    Pending-Invitations.png

    In this section, you can...

    • ✉️ Resend invite emails or reset the expiration date if it’s getting close to 30 days. Learn more →
    • 💰Change seat status (i.e., assign a billed seat) if they need to participate in engagement surveys. Learn more →
    • ❌ Deactivate pending users who no longer need platform access.Learn more →

    Expired invitations

    The Expired invitations section contains users whose invites expired after 30 days without being accepted.

    Expired-Invitations.png

    In this section, you can...

    • ✉️ Resend invitations to users whose invitations have expired. Learn more →
    • 💰 Change seat status (i.e., assign a billed seat) if they need to participate in engagement surveys. Learn more →
    • ❌ Deactivate expired users who no longer need platform access.Learn more →
    Deactivated
    Use this tab to manage employees who previously had access to 15Five but are no longer active in the platform.

    The Deactivated tab contains employees who were once active in 15Five, but have since been deactivated.

    Deactivated-Tab-Manage-People.png

    In this tab, you can...

  3. In each tab, you can use the Filter by button to filter the people list by reviewer (i.e., manager), group, or role. You can also use the search bar to find a specific person.
    Manage-People-Filters.png



Frequently Asked Questions (FAQs) ❓

What happens when someone is granted access to 15Five through Single Sign-On (SSO)?

If your company uses SSO to access 15Five, the following logic applies:

  • When an individual is granted permission to 15Five in your organization's Identity Provider (IdP), they are added to the to the "Created" section in the "Invited" tab.
  • A person does not need an invite email to log into 15Five if they've already been granted access to 15Five in your IdP. They can log in by following the SSO steps in our "Sign in to 15Five" Help Center article.
  • After a person logs into 15Five via SSO the first time, they will be moved to the "Active" tab.

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