Use the Add a person form to add a single user to your 15Five account without a CSV or integration.
Before You Begin
- You must have access to the Manage people page.
- Managers can add users only if your company's invite settings permit it.
- If your account uses an HRIS or SCIM integration, the Add a person button may not appear. Use your integration to add users instead.
Steps
- Click People in the left-hand navigation.
- Click Add a person in the top-right corner of the screen.
- Complete the form. Only First name, Last name, and Email are required.
- To send an invite email immediately, check Send invite email.
- Review all settings, then click Save or Save and add another.
The user now appears in 15Five.
- If you sent an invite email: the user appears under Pending invitations in the Invited tab of the Manage People page.
- If you did not send an invite email: the user appears under Created people. Send their invite when you are ready.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Add a person button is missing | Check whether an HRIS or SCIM integration is active on your account | Add the user through your integration instead |
| "User with this email already exists" error | Confirm whether the email is linked to a deactivated account | Reactivate the existing account rather than creating a new one |
| Error when trying to add users | Check whether a maximum user limit is set in company settings | Deactivate unused accounts or increase the maximum user limit |
| Invite email not received | Check whether the user accepted the invite within 30 days | Resend or reset the expired invitation — |
Not Covered Here
This article covers adding one user at a time. For adding multiple users at once, see the bulk import and integration methods in the overview article.