This article covers how to change the weekday when Check-ins are due — for one person or many.
Before You Begin
- Change due days only on the first day of a new Check-in period. Changing mid-period may create duplicate or missing Check-ins. If this occurs, contact 15Five Support.
- Admins can change due days for anyone in the organization. Managers can change due days for their direct reports only.
- This feature requires access to Check-in feature settings and is available on the Perform, Legacy Focus, and Total Platform packages.
Change one person's due day
- Go to People > Manage People.
- Search for the person and click their name.
- Scroll to the Account settings section.
- Locate the Due day field.
- Select the new due day from the Due day dropdown.
- Click Save.
What you should see: The Due day field displays the newly selected day after saving.
Change due days for multiple people
Choose one of the two methods below.
Method 1: Bulk import
Use this method when updating due days for many people at once.
- Prepare a CSV file with exactly two columns: the employee's unique identifier (
emailoremployeeid) anddueday. - Update the
due_dayvalues as needed. - Save the file in UTF-8 CSV format.
- Follow the steps in Add People to 15Five — Overview of Methods to complete a bulk import.
- Click Choose file and upload your CSV.
- Review changes on the Preview import screen.
- Click Finish import.
What you should see: The Preview import screen lists each affected person with the updated due day before you confirm.
Method 2: People settings
Use this method when updating a small number of people directly in the UI.
- Go to People > Manage People.
- Use the search box or filters to find the people you want to update.
- Check the box next to each person's name.
- Click Actions.
- Select Change Check-in due day.
- Select the new due day from the dropdown.
- Click Change due day.
What you should see: The selected people's due day updates immediately in Manage People.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Duplicate or missing Check-ins after changing a due day | Confirm the change was made mid-period, not on the first day of a new period | Contact 15Five Support with the affected person's name and the date the change was made |
| Save button does not update the due day for an individual | Confirm you have Admin or Manager permissions for that person | Log out and back in; if the issue persists, contact 15Five Support |
| Bulk import fails on upload | Open the CSV and confirm it uses exactly two columns: email or employeeid, and dueday
|
Correct the column headers or encoding (UTF-8), then re-upload |
| Bulk import preview shows no changes | Confirm the due_day values in the CSV differ from the current values in 15Five |
Re-export current due days, update the values, and re-upload |
| Change Check-in due day option missing from Actions menu | Confirm at least one person's checkbox is selected | Select one or more checkboxes, then reopen the Actions menu |
Not Covered Here
This article does not cover changing how often Check-ins are generated. See Adjust Check-in section frequency (company-wide and by group).