Admins can update multiple employee email addresses at once using the bulk import tool. When complete, each updated email address appears on the affected employee's profile.
Before You Begin
- If your organization uses SSO, update email addresses in your Identity Provider first. Updating in 15Five before your Identity Provider creates duplicate accounts for each new address. See [How does SSO in 15Five handle employee email updates] for details.
- Your import file must be saved in UTF-8 CSV format. Files saved in other encodings will fail to import.
- You must have Manage People access. See Account Admin capabilities in 15Five — Feature Overview for permission details.
Steps
- Go to People in the top-left navigation.
- Click the Import tab.
- Click Download current structure.
> Note: Save a second copy of this file before editing. If the import causes unintended changes, you will need the unedited file to restore your data.
- Open your downloaded CSV and add a
changeemailtocolumn. - In the
emailcolumn, enter each person's current email address in 15Five. - In the
changeemailtocolumn, enter the new email address for each person. - Save the file in UTF-8 CSV format.
- Click Choose file at the bottom of the Import page.
- Select your saved CSV file.
- Review the pending changes on the Preview import screen.
- If the preview looks incorrect, click Start over to cancel and return to the Import page.
- Click Finish import.
> Note: Imports may take up to 15 minutes depending on file size.
What to Expect After Import
The updated email address appears on each affected employee's profile in 15Five. Employees must use their new email address to log in.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Duplicate accounts created after import | Confirm whether SSO is enabled in your account | Update email addresses in your Identity Provider first, then delete the duplicate accounts and re-import. See Manage employee access and accounts with SSO enabled. |
| Import fails or no changes are applied | Open the CSV and verify the column headers are exactly email and changeemailto with no extra spaces or characters |
Correct the column headers, save the file, and re-upload. |
| Import fails with an encoding error | Confirm the file is saved as UTF-8 CSV, not standard CSV or XLSX | Re-save the file: in Excel, use File > Save As > CSV UTF-8 (Comma delimited); in Google Sheets, use File > Download > CSV. |
Not Covered Here
This article does not cover updating a single employee's email address. See Update an Employee's Account Settings.