This article resolves the symptom where a participant opens their review after results have been shared and finalized but cannot see their full summary, specific answers, or shared notes.
Diagnose
Work through each check in order.
Check 1: The content is from the Private Manager Assessment (PMA)
- How to check: Open the participant's review page. Identify which section or answers the participant cannot see. Confirm whether those answers live in the Private Manager Assessment tab.
- If true: See Fix 1.
- If not: Continue to Check 2.
Check 2: The summary was marked private by the author
- How to check: Open the Summary tab on the participant's review page. Look for a private indicator on any summary block.
- If true: See Fix 2.
- If not: Continue to Check 3.
Check 3: Peer or upward feedback is hidden by cycle settings
- How to check: Open the Peer or Upward tab on the participant's review page. Scroll to the Review details box on the left. Check the Transparency section for whether answers or reviewer identities are hidden from participants.
- If true: See Fix 3.
- If not: Continue to Check 4.
Check 4: Specific answers were removed by a manager or admin
- How to check: Open the affected review tab (Manager, Peer, or Upward). Look for any answers that have been removed or are missing from the submitted review.
- If true: See Fix 4.
- If not: Escalate — see "If It Still Fails" below.
Fix
Fix 1 — PMA visibility not extended to participant
By default, PMA answers are never visible to the participant, even after results are shared and finalized.
- Open Best-Self Review® settings as a Review admin.
- Navigate to the PMA visibility options for the review cycle.
- Extend PMA visibility to the participant or their hierarchy as needed.
Refer to the "Manage visibility options for private manager assessments" article for full steps.
Fix 2 — Summary marked private
- Open the participant's review page and select the Summary tab.
- Identify the summary block marked private.
- Contact the summary author (manager, Review admin, or cycle collaborator) and ask them to remove the private designation.
Fix 3 — Peer/upward feedback hidden by cycle settings
This is controlled at the cycle level and cannot be changed per participant without editing cycle settings.
- Confirm with a Review admin whether hiding peer/upward feedback verbatim is intentional for this cycle.
- If the setting was applied in error, a Review admin or cycle collaborator must edit the cycle's Transparency settings to allow participant visibility.
Note: Changing this setting after results are shared may expose previously hidden reviewer identities. Confirm the impact before making changes.
Fix 4 — Answers removed by manager or admin
Removed answers cannot be restored automatically.
- Confirm with the manager or Review admin whether the removal was intentional.
- If removed in error, a Review admin must reopen the participant's review for editing.
- Re-enter the removed answers manually.
- Re-share and re-finalize the results.
Refer to the "Unshare and reopen a participant's review" article for steps to reopen.
What Resolution Looks Like
After the correct fix is applied, the participant can see:
- All self-review answers they submitted
- All manager review answers (unless PMA restrictions apply)
- All peer and upward review answers (unless cycle transparency settings hide them)
- All summaries where the author did not mark the summary as private
The participant's review page reflects these items without blank sections or missing answers.
If It Still Fails
Contact 15Five Support. Provide the following:
- Review cycle name and participant name
- Which tab or section the participant cannot see
- Screenshot of the Transparency section from the affected review tab
- Whether results have been finalized or only shared
Not Covered Here
This article does not cover why the Share review button is greyed out or unavailable before results have been shared — see the primary article for that issue.