Account admins can control how often the Pulse, Objective updates, and Priorities sections appear in Check-ins — either company-wide or for specific groups. When complete, the new frequency applies to the next generated Check-in.
Before You Begin
- You must have Account admin access to Check-in feature settings.
- This feature is available on the Perform, Legacy Focus, and Total Platform pricing packages.
Check-in sections affected by frequency settings
| Section | What it contains |
|---|---|
| Pulse | Prompts employees to answer "How did you feel at work since your last Check-in?" on a 1–5 scale. |
| Objective updates | Where employees update objectives and key results they own. Does not appear if the employee owns no objectives or key results. |
| Priorities | Where employees create and track the progress of short-term goals. |
Adjust company-wide section frequency
- Go to Settings > Features.
- Click Check-ins.
- Click the arrow next to Customize frequency to expand options.
- Locate the Company-wide Check-in frequency section.
- Click Advanced settings to expand it.
- Set the desired frequency for each section: Pulse, Objective updates, and Priorities.
- Click Save.
Adjust group section frequency
- Go to Settings > Features.
- Click Check-ins.
- Click the arrow next to Customize frequency to expand options.
- Locate the Group Check-in frequency section.
- Click Advanced settings to expand it.
- Set the desired frequency for each section for the target group.
- Click Save.
Note: Frequency changes apply to the next generated Check-in. Changes do not affect Check-ins that have already been generated. When set to monthly, sections appear on the first Check-in of the month. When set to bi-weekly, sections appear on the first and third week of each month.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Customize frequency arrow is not visible | Confirm Check-ins is enabled for your organization | Enable Check-ins — see Enable or disable Check-ins for your organization |
| Group frequency option is not available | Confirm at least one group exists in your account | Create a group, then return to this setting |
| Saved frequency not reflected in current Check-ins | Frequency changes apply to next generated Check-in only | Wait for the next Check-in to generate; no action needed |
Not Covered Here
This article does not cover individual-level Check-in frequency. See .
Related Articles
- Configure Check-in tool settings (Pulse, Priorities, High Fives, Attachments)
- Fill Out and Submit a Check-in
- Enable or disable Check-ins for your organization
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