This article covers how to control who has access to Check-ins and how to set the default Check-in frequency for your organization.
Before You Begin
- You must have Admin access in 15Five.
- Check-ins must be included in your pricing package (Perform, Legacy Focus, or Total Platform).
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Select Features from the dropdown menu.
- Click Check-ins to open Check-ins feature settings.
- Locate the Who has the Check-ins feature turned on? section.
- Select one of the three access options: Enable for everyone, Enable but limit to groups, or Disable for everyone.
- If you selected Enable but limit to groups, choose the groups that should have access.
- Locate the Customize frequency section.
- Select the default frequency for how often Check-ins generate for employees.
- Click Save to apply your changes.
> Note: The frequency set here applies to everyone with Check-in access. Managers and group admins can override it at the group or individual level. See Change the frequency of Check-ins.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| A user still sees the Check-ins tab after being disabled | Confirm the save completed without error | Reload the settings page and re-save |
| Groups don't appear in the group selector | Confirm the groups exist in Groups settings | Create the group first, then return to Check-in access settings |
| Frequency change is not reflected for a specific user | Check if the user has a group- or individual-level frequency override | Remove the override at the group or user level |
Not Covered Here
This article does not cover Check-in tool settings such as Pulse, Priorities, High Fives, or Attachments — see Configure Check-in tool settings (Pulse, Priorities, High Fives, Attachments).