Use this page to find solutions for common issues across 15Five. Articles are organized by the type of problem you are experiencing. Each article walks through diagnosis steps and fixes.
Login and access issues
- Troubleshoot SSO and SAML login errors in 15Five
- Resolving a 403 error on login
- Not receiving a password reset email
HRIS and sync errors
- Troubleshoot HRIS Connector errors
- Troubleshoot 15Five API User Import Issues
- Resolve bulk import CSV upload errors
- Automatic provisioning error — Resource None not found
- Email address already in use error when creating a user via SCIM
- Manager field not syncing from Okta to 15Five
- Manager field not syncing via Azure AD SCIM integration
- Managers not syncing via Google Workspace SCIM
- Start date or location field not syncing from Okta to 15Five
- Updates or de-provisioning not working for some users in Okta
- Users added before SCIM was enabled not updating or deprovisioning via Azure AD
- Users not updating or de-provisioning via Google Workspace SCIM
Notifications and email delivery
Performance review issues
- Why is the Share review button greyed out?
- Why can't I edit my submitted self review?
- I can't edit my submitted peer review
- I Cannot Submit or Edit My Additional Manager Review
- Why am I not being asked to write an upward review?
- Why can't a participant see their summary after results were shared and finalized?
- Troubleshoot: Employee missing from a review or survey
AI-Assisted Reviews issues
- Troubleshoot: A review cycle is using the legacy review experience
- Troubleshoot: A review writer has no AI drafts
- Troubleshoot: An AI draft is inaccurate or emphasizes the wrong thing
- Troubleshoot: A review has fewer Moments than expected
- Troubleshoot: A manager cannot find a conversation guide
AI-Assisted Reviews: expected behavior
Some AI-Assisted Reviews behavior looks like a problem but is working as intended. Check these before troubleshooting further.
- What does AI-Assisted Reviews do and not do?
- Why can't I see where part of an AI draft came from?
- Why doesn't the conversation guide include something I expected?
- Can Company Context be set differently for each team?
Engagement survey issues
- I received a 1004 error when opening my engagement survey link
- Troubleshoot Missing Download Button for Engagement Reports
Reporting and data discrepancies
Integration errors
- Jira Cloud integration stops working after setup
- Troubleshoot the 15Five Microsoft Teams integration
- Kona didn't join or left my meeting early
- Kona did not join the meeting
- I did not receive a Kona meeting summary