Kona did not join the meeting

Ben Pemstein Ben Pemstein
· Updated

Kona failed to join a scheduled 1-on-1 at the expected start time.

Diagnose

Work through these checks in order. Stop at the first condition that matches.

Check 1: Calendar connection → In 15Five, go to Settings > Features > Kona Meeting Assistant and confirm the calendar is connected. → If the calendar shows as disconnected, reconnect it (Fix A). → If connected, move to Check 2.

Check 2: bot@15five.com on the invite → Open the calendar event and review the guest list. → If bot@15five.com is missing, add it and resend the invite (Fix B). → If it is present, move to Check 3.

Check 3: Video conferencing link in the event → Open the calendar event and confirm a Zoom, Google Meet, or Teams link is present in the event body. → If no link exists, add the video conferencing option and resave (Fix C). → If a link is present, move to Check 4.

Check 4: Meeting started more than 12 minutes late → Kona joins 1 minute before the scheduled start time and waits up to 12 minutes. If no one joined within that window, Kona left automatically. → If the meeting started more than 12 minutes late, no action is possible for that session (see Fix D). → If the meeting started on time, contact 15Five Support.

Fix

Fix A — Reconnect the calendar

  1. Go to Settings > Features > Kona Meeting Assistant.
  2. Click Connect Outlook Calendar (or the relevant calendar option).
  3. Complete the authorization flow.
  4. Reschedule or resend the meeting invite.

Fix B — Add the Kona bot to the invite

  1. Open the calendar event in Google Calendar, Outlook, or the relevant app.
  2. Add bot@15five.com as a guest or attendee.
  3. Save and send the updated invite at least 5–10 minutes before the meeting.

Fix C — Add a video conferencing link

  1. Open the calendar event.
  2. Select Add video conferencing (Google Calendar) or Add online meeting (Outlook).
  3. Save and send the updated invite at least 5–10 minutes before the meeting.

Fix D — Meeting started too late

No recovery action is available for the missed session. Kona will not generate notes or coaching insights for that meeting. For the next session, ensure participants join within 12 minutes of the scheduled start time.

What Resolution Looks Like

At the next scheduled meeting, Kona appears as a participant named Kona in the meeting. Within minutes of the meeting ending, the manager receives a summary via Slack or email.

If It Still Fails

Contact 15Five Support or your company liaison. Provide the following when you reach out:

  • The date and scheduled start time of the missed meeting
  • The email addresses on the calendar invite (including whether bot@15five.com was present)
  • The video conferencing platform used (Zoom, Google Meet, or Teams)
  • A screenshot of the calendar event

Not Covered Here

This article covers only Kona failing to join a meeting. For issues where Kona joined but you did not receive a post-meeting summary, contact 15Five Support.

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