This article resolves a failed change when a connected AI tool tries to update 15Five for you. Each check matches the exact message your AI tool shows.
Note: 15Five MCP sends your 15Five data out to your AI tool. AI tool connectors in Agents Hub work in the opposite direction: they bring AI usage data in to 15Five. For those, see Connected work tools: Feature Overview.
Note: Your organization may have renamed Objectives. If you don't see "Objectives" in your left sidebar, look for your organization's custom name in the same navigation position, or check with your admin.
Diagnose
- Check: Updates are off for your company → The message reads "Writing to 15Five is not enabled for your company." → If true, go to Fix 1 → If not, continue to the next check.
- Check: Someone changed the record first → The message reads "That object changed since it was last read, so nothing was changed. Read it again before writing." → If true, go to Fix 2 → If not, continue to the next check.
- Check: 15Five did not answer in time → The message reads "The change may or may not have been saved: the upstream did not answer in time. Read the object to check its current value; a retry with the same request_id is safe and will not apply the change twice." → If true, go to Fix 3 → If not, continue to the next check.
- Check: 15Five rejected the change → The message reads "The change was not accepted." → If true, go to Fix 4 → If not, continue to the next check.
- Check: 15Five was briefly busy → The message reads "That data is temporarily unavailable while it refreshes. Try again shortly." → If true, go to Fix 5 → If not, continue to the next check.
- Check: The check-in is closed to answers → The message reads "This check-in has been submitted and its answers cannot be changed." or "This check-in is too far past its due date to be filled out." → If true, go to Fix 6 → If not, continue to the next check.
- Check: The check-in belongs to someone else → The message reads "You can see this check-in but only the person it belongs to can answer it." → If true, go to Fix 7 → If not, continue to the next check.
- Check: The change was a check-in priority → The message reads "Priorities are not saved with this tool. A tool for adding a priority is planned; until then, add it on the check-in page." → If true, go to Fix 8 → If not, continue to the next check.
- Check: The 1-on-1 has ended → The message reads "This 1-on-1 has ended and cannot have action items added." The same message names talking points when you added a talking point → If true, go to Fix 9 → If not, continue to the next check.
- Check: The item is on a 1-on-1 that has ended → The message reads "This 1-on-1 has ended. Its open items carry over to the current 1-on-1; resolve them there." → If true, go to Fix 10 → If not, continue to the next check.
- Check: The new date is in the past → The message reads "A 1-on-1 cannot be scheduled in the past." → If true, go to Fix 11 → If not, continue to the next check.
- Check: The 1-on-1 is dated in the future → The message reads "Ending 1-on-1 on a future date is not allowed" → If true, go to Fix 12 → If not, continue to the next check.
- Check: The 1-on-1 has no date → The message reads "This 1-on-1 has no date yet. Schedule it in 15Five before ending it." → If true, go to Fix 12 → If not, continue to the next check.
- Check: The same High Five was just given → The message reads "The same High Five to the same people was given in the last few minutes; nothing was posted again." → If true, go to Fix 13 → If not, continue to the next check.
- Check: A High Five recipient cannot be found → The message reads "That High Five was not posted: one of the recipients is not someone you can give a High Five to. They may not exist, may be deactivated, or may be outside your company. findreports lists the people on your team, and listhigh_fives shows who was recognized." → If true, go to Fix 14 → If not, continue to the next check.
- Check: A general failure → The message reads "The request could not be completed. Please try again." → If true, go to Fix 15 → If not, see If It Still Fails.
Fix
Fix 1: Updates are off for your company
- Ask your 15Five admin to turn on updates for 15Five MCP.
- Ask your AI tool to make the change again.
If 15Five cannot confirm that your company allows updates, it refuses the change. Admins can follow Turn on updates for 15Five MCP.
Fix 2: Someone changed the record first
- Ask your AI tool to read the record again.
- Ask your AI tool to make the change again.
Fix 3: 15Five did not answer in time
- Ask your AI tool to read the record's current value.
- If the change is missing, ask your AI tool to retry the same request.
A retry with the same request is not applied twice.
Fix 4: 15Five rejected the change
- Open the record from the link your AI tool returned.
- Confirm you can make the same change on that page in 15Five.
Your AI tool makes changes as you. If 15Five does not let you make a change on the page, your AI tool cannot make it either.
Note: 15Five MCP does not change a key result value when the key result syncs from Jira or Salesforce, or when its objective is closed, archived, or not yet started.
Fix 5: 15Five was briefly busy
- Wait a short time.
- Ask your AI tool to make the change again.
Fix 6: The check-in is closed to answers
- Ask your AI tool to answer your current open check-in instead.
Fix 7: The check-in belongs to someone else
- Ask the check-in's owner to answer it.
Fix 8: The change was a check-in priority
- Open your check-in in 15Five.
- Add the priority on the check-in page.
Fix 9: The 1-on-1 has ended
- Ask your AI tool to add it to your upcoming 1-on-1.
- If no upcoming 1-on-1 exists, create one in 15Five. See Create a new 1-on-1 agenda.
Fix 10: The item is on a 1-on-1 that has ended
- Ask your AI tool to resolve the item on your current 1-on-1.
Fix 11: The new date is in the past
- Ask your AI tool to move the 1-on-1 to a future date.
The new date must also be after your last 1-on-1.
Fix 12: The 1-on-1 is dated in the future or has no date
- Ask your AI tool to schedule the 1-on-1 for today.
- Ask your AI tool to end the 1-on-1.
Ending a 1-on-1 cannot be undone, and 15Five emails both people the summary.
Fix 13: The same High Five was just given
- Ask your AI tool to show the High Fives you gave today.
No action is needed if the High Five appears. Nothing was posted twice.
Fix 14: A High Five recipient cannot be found
- Confirm each recipient is an active colleague in your company.
- Ask your AI tool to give the High Five again with the corrected recipients.
Nothing was posted to anyone, so no duplicate is created.
Fix 15: A general failure
- Ask your AI tool to make the change again.
- If it fails again, see If It Still Fails.
What Resolution Looks Like
Your AI tool returns a receipt with a link to the record. The record in 15Five shows the change.
If It Still Fails
Contact 15Five Support. Include the name of your AI tool, the exact message text, the link to the record, and the approximate time it happened.
Not Covered Here
This article does not cover connection problems. See Your AI tool can't connect to 15Five MCP.