Use the HR Outcomes Dashboard

In this article, you will learn about what data is included on the HR Outcomes Dashboard and how to use the resources contained in the dashboard to measure, analyze, and compare outcomes within your organization.

In this article, you will learn...

Access and availability

⛔️ Required access to HR Outcomes Dashboard.
👥 This article is relevant to roles and individuals assigned access to the Outcomes Dashboard and MEI.
📦 This feature is available in the Total Platform pricing package.


Access the HR Outcomes Dashboard

  1. Click Outcomes Dashboard in 15Five's main, left-hand navigation.
    Outcomes-Dashboard.png
  2. You're now on the Outcomes Dashboard. Here, you'll see two tabs: 'Summary' and 'Breakdown'.
    Outcomes-Dashboard-Tabs.png
    • The 'Summary' tab contains the latest measured metric for each of the 4 HR Outcomes: Manager Effectiveness, Employee Engagement, Employee Performance, and Turnover. In this tab, you can also view insights and apply filters to view data for specific segments of people.
    • The 'Breakdown' tab offers a different way to view the outcomes data, leveraging a table. Here, you can analyze outcomes and compare manager, outcome, or group types scores.
  3. Continue reading for an in-depth look at how to use each of these tabs.
✏️

Note

Scores on the HR Outcomes Dashboard are calculated based on your selected configuration settings. Check out our "Configure the HR Outcomes Dashboard" Help Center article for information and steps on how to configure outcomes scores.


Use the 'Summary' tab

The 'Summary' tab contains the latest measured metric for each of the 4 HR Outcomes: Manager Effectiveness, Employee Engagement, Employee Performance, and Turnover. In this tab, you can also view insights and apply filters to view data for specific segments of people.

Filter

By default, the HR Outcomes Dashboard contains information for your entire company. The filter at the top of the page allows you to see results for a specific cohort.

HR-Outcomes-Latest-Filter.png

  1. Click into the filter and select the cohort you want to filter by. Options are: by direct reports (i.e. by manager's team), by hierarchy (i.e. all managers that are in a specific manager's reporting line), by group type (the groups contained in each group type your organization has created).
  2. Upon filter selection, the dashboard will refresh to show results for the selected filter.
Outcome scorecards

Below the filter, you'll see the outcome scorecards, which contain the latest scores for each of the 4 HR Outcomes: Manager Effectiveness, Employee Engagement, Employee Performance, and Turnover.

Screenshot_2023-05-18_at_10.54.32_AM.png
These scores are calculated based on the configurations you have set up for each outcome. Read more about what data is used to calculate your scores and how to configure score calculations.

Each scorecard contains a primary metric and a secondary metric.

✏️

Note

If your organization doesn't yet have data for outcome scores, the scorecards will display in a default empty state. As you add relevant data, the scores will become more accurate and actionable.

  1. Use the filter at the top of the page to view outcome scores for specific cohorts of people. Options are: by direct reports (i.e. by manager's team), by hierarchy (i.e. all managers that are in a specific manager's reporting line), and by group type (the groups contained in each group type your organization has created).
    Compare-By-Filter.png
    • Compare by manager or hierarchy: Go a level deeper with your data analysis to learn about the managers leading the people across your organization. By identifying managers who need support, you can learn into improving these outcomes across their teams. If specific managers or hierarchies have higher-than-average scores, ask them for best practices that can be shared with other leaders.
    • Compare by group type: Compare the scores of all groups contained within a group type to see how they're comparing against each other. Does one department have much higher scores than the others? What are some factors that may lead to that (better 15Five feature usage, more effective managers, higher engagement)?
  2. Look at an outcome's scorecard to see the primary metric used to measure the outcome. Below the score, you can see the last time data was synced and the score was calculated.
    HROD-Last-Sync.png
  3. The bottom part of the scorecard contains additional information related to the outcome.
    • Manager Effectiveness contains the percentage the manager effectiveness indicator score falls into related to other 15Five customers. Click managers in the highest indicator range to open the 'Compare' tab of the Manager Effectiveness Indicator and see a breakdown of which managers fall into different MEI ranges.
    • Engagement contains the percentage the engagement score falls into related to other 15Five customers and the average Pulse score across your entire company over the last 31 days. Click avg Pulse in Check-ins to open the Pulse Dashboard.
    • Performance contains the percentage the performance score falls into related to other 15Five customers and the secondary metric you selected during outcome configuration (if you selected one).
    • Turnover does not contain anything in the bottom section of its scorecard, as we only provide one way to measure turnover. Click on employees turned over to open the "Turnover details" box, which contains powerful context about individual people who have turned over.
Discover insights

The bottom section of the 'Summary' tab is Discover insights. This section allows you to view the relationships between outcomes across your organization and drill down to discover insights about specific cohorts.

Screenshot

View-Discover-Insights-Filtered-Table.png

  1. Use the 'Discover insights' filter to choose which outcomes you want to compare. The options you can drill down into are: Manager Effectiveness (X-axis) & Engagement (Y-axis), Manager Effectiveness (X-axis) & Performance (Y-axis), and Performance (X-axis) & Engagement (Y-axis).
    Discover-Insights-Dropdown.png
  2. You can view which cohorts the colors in the bar represent in the Y-axis legend at the bottom of the graph.
    Bar-Graph-Legend.png
  3. Look to the right of a bar to see how many managers fall into the score range.
    #-Of-Managers.png
  4. Click into a bar in the graph to open a detailed table below the graph that shows the managers in the cohort and the details of the outcomes across their teams. For example— if you click into the "41-60" bar in the Manager Effectiveness and Engagement report in the example below, the table contains the 1 manager (with 6 direct reports) whose manager effectiveness indicator score falls between 41-60%.
    View-Discover-Insights-Cohort.png
    View-Discover-Insights-Filtered-Table.png
    Your company-level outcome scores are also in the top row to give you a benchmark for the organization. This allows you to see what teams are falling below the average and need more attention.
    💡

    Tip

    As you use 'Discover insights" to compare managers and see the relationship between outcomes, ask yourself— how engaged are my top performers? How many of them have turned over recently? Are their managers effective? Use this section of the HR Outcomes Dashboard to develop and test hypotheses (e.g. "I expect that effective managers have engaged teams." "I expect more engaged people to perform more highly."), and use the data gathered to inform data-driven initiatives.

  5. To drill down into results for specific hierarchies, managers, or group types (the groups contained in each group type your organization has created), use the filter at the very top of the dashboard.
    Compare-By-Filter.png
  6. From within this detailed table, click the arrow to the right of a manager's name to display a side sheet that shows more information about the manager, including their scores for each outcome, their span of control (number of direct reports), and their span of influence (total number of people below them in their hierarchy).
    Manager-Side-Sheet.png
  7. Click the Effectiveness summary button to open the 'Compare' tab of the Manager Effectiveness Indicator, which allows you to see how the manager effectiveness scores of all managers compare to one another.Effectiveness-Summary.png

Use the 'Breakdown' tab

The 'Breakdown' tab offers a different way to view the outcomes data, leveraging a table. Here, you can analyze outcomes and compare manager, outcome, or group types scores. Slice and dice the data, and have all the outcomes visible. Company data is contained in the top row so you can compare cohorts to your company average.

Filter

By default, the HR Outcomes Dashboard contains information for your entire company. Use the filter at the very top of the page to filter results. Options are: by direct reports (i.e. by manager's team), by hierarchy (i.e. all managers that are in a specific manager's reporting line), by group type (the groups contained in each group type your organization has created).

Compare-By-Filter.png

Table

The table in the 'Breakdown' tab contains columns for each cohort that matches your selected filters. It also contains the following rows:

  • Manager Effectiveness Score
  • Engagement Score
  • Talent Matrix Distribution
  • Turnover Score

All-Data-Table.png

  1. Click the arrow to the left of a cohort name to show a snapshot of managers within that cohort
    Manager-Breaskdown-All-Data.png
  2. Once you've opened the manager snapshot, click the arrow to the far right to open the manager details side sheet that shows more information about the manager, including their scores for each outcome, their span of control (number of direct reports), and their span of influence (total number of people below them in their hierarchy).
    Manager-Side-Sheet.png
  3. Click the Effectiveness summary button to open the 'Compare' tab of the Manager Effectiveness Indicator, which allows you to see how the manager effectiveness scores of all managers compare to one another.
    Effectiveness-Summary.png

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