The Summary Report in Engagement Campaign Reporting displays a high-level view of employee engagement across your organization. This article explains what each metric on the Summary Report shows and what determines its value.
Access and availability
- Requires access to Engagement campaign results.
- Relevant to HR admins and individuals assigned engagement results visibility.
- Available in the Engage, Total Platform, and Legacy Perform pricing packages.
Feature Structure
Engagement Score, Level, and Comparison
These three metrics appear at the top left of the Summary Report.
Engagement Score
The Engagement Score measures the overall psychological state of engagement across your organization. It captures three dimensions:
- Force — internal drive to contribute to the organization
- Feeling — positive emotional state while working
- Focus — ability to work intensely without distraction
The score is calculated from responses to seven core survey statements answered on a 5-point scale.
Engagement Level
The Engagement Level categorizes your Engagement Score into one of five bands based on where your score falls within the 15Five engagement database.
Engagement Comparison
The Engagement Comparison appears below the Engagement Score. It shows how much the score changed since the previous engagement campaign — whether engagement is trending up, down, or unchanged.
For trend data over multiple campaigns, see Understand the Engagement Report.
Areas to Improve and Celebrate
Available to: Users with Full or Limited + Groups results visibility.
These sections surface high-impact insights from survey data:
- Areas to Improve — survey statements with the most negative impact on overall engagement
- Areas to Celebrate — survey statements with the most positive influence on engagement
How these areas are determined depends on which survey type was used in the campaign.
Engagement Percentile
The Engagement Percentile shows how your organization's score ranks against other companies in the 15Five dataset over the past 18 months.
For example, a score at the 40th percentile means 40% of companies in the selected benchmark have lower scores and 60% have higher scores.
The 15Five Global benchmark is applied by default. Use the Benchmark group filter at the top of the report to select a different peer group. See Understand Benchmark Groups in engagement campaign results for guidance.
Participation Rate and Comparison
The Participation Rate shows the percentage of employees who submitted the engagement survey. It reflects survey reach and response completeness.
15Five's global average participation rate is 82%, based on use of the recommended reminder cadence. Rates vary based on:
- Quality of contact information
- Internal promotion efforts
- Industry norms
- Whether employees expect visible action to follow
Recommended Areas for Action
Available to: Users with Full or Limited + Groups results visibility.
The Recommended Areas for Action section identifies which survey statements have the strongest influence on overall engagement, based on 15Five's Predictive Impact Model.
Each recommendation includes:
- Predictive Impact Score — quantifies how much the proposed action could improve overall engagement
- Target audience — the group whose engagement data the recommendation is based on
- Engagement driver(s) — the underlying theme the action addresses
- # of impacted people — the number of employees the Action Plan will apply to
To act on a recommendation, click Draft Action Plan within any recommendation to open the Action Planner. See Create an Action Plan Based on Engagement Results for step-by-step instructions.
Key Rules
- The Summary tab only appears when a campaign includes the 7 core engagement statements or Engage + Driver questions.
- Areas to Improve, Areas to Celebrate, and Recommended Areas for Action are only visible to users with Full or Limited + Groups results visibility.
- Recommended Areas for Action only appear for campaigns using the Total Engagement or Engagement Score + Drivers survey option.
- The Engagement Percentile is calculated against the 15Five dataset for the past 18 months.
Related Articles
- Understand the Engagement Report
- Understand Benchmark Groups in engagement campaign results
- Analyze Engagement Results Using the Statements Report
- eNPS Report — How to Interpret Your Results
- Share Engagement Survey Results
- View Engagement Campaign Participants
- Heatmap Report — Engagement Survey Results