Admins can enable or disable Career Hub company-wide from the Features settings. When Career Hub is enabled, it becomes available to all users — it cannot be enabled for specific people or groups only.
Note: Career Hub can only be toggled on or off for the entire company. Granular access by group or individual is not supported.
Before You Begin
- You must have an account admin role. See Add or remove Review administrators for role management.
- Complete job title cleanup and pre-launch configuration before enabling. See Prepare your account before launching Career Hub.
Steps
- Click the Settings gear icon in the bottom-left corner of your 15Five account.
- Select Features from the dropdown menu.
- Click Features overview.
- Scroll down to the Career Hub section.
- Toggle the switch to On.
> The Career Hub toggle turns blue and displays On when the feature is active.
Note: To disable Career Hub, return to this page and toggle the switch to Off.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Career Hub toggle is not visible | Confirm your pricing package includes Career Hub (Perform or Total Platform) | Contact 15Five Support to verify package entitlements |
| Toggle appears but cannot be clicked | Confirm you are logged in as an account admin, not an HR admin | Log in with an account admin account and retry |
| Career Hub is enabled but employees report they cannot access it | Confirm the toggle shows On in Settings > Features > Features overview | If toggle shows On and access is still blocked, contact Contact the 15Five Support Team |
Not Covered Here
This article does not cover pre-launch configuration, job description uploads, competency and path setup, or admin visibility into employee Career Hub answers — see the related articles below.