Admins and managers use this article to create a new Question Queue that rotates Check-in questions automatically for their company, a group, or an individual. When complete, the queue appears in the Question Queue section of the target scope's settings page.
Before You Begin
- You must have access to Check-ins and the Manage questions page.
- Account admins can create queues for the entire organization, a group, or an individual. Group admins can create queues for their group. Managers can create queues for people in their hierarchy.
Steps
- Go to Settings > Features Overview.
- Locate Question Queue and click Configure.
- Click the tab for the scope of your queue: Company-wide, Groups, or Individuals.
- If you selected Groups or Individuals, click the name of the specific group or individual.
- Scroll to the Question Queue section and click Create a new question queue.
- Confirm the scope shown matches your intent: Company-wide, Group, or Person.
- Select how to add questions to your queue:
- Use the 15Five Queue — 11 recommended questions are added automatically. Click Ask all to include all, or click Ask next to individual questions to select them. - From the Question Bank — browse 15Five's curated question bank. Use Filter by tag or the search bar to find questions, then click Add to include them. - Create your own queue — the question creation form appears. See Create a Check-in question for instructions.
- Click Review Queue to preview the questions and their order.
- Click Save.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Question Queue section does not appear on the settings page | Confirm your role has permission to manage questions for the selected scope | Contact your account admin to verify your permissions |
| Create a new question queue option is not visible | Check whether a queue already exists for this scope | Manage the existing queue instead — see Manage Question Queue questions and order |
| Questions added from the Question Bank do not appear in the queue after saving | Confirm you clicked Add on each question before saving | Re-open the queue, add the missing questions, and click Save again |
Not Covered Here
This article does not cover adding, editing, reordering, or deleting questions after the queue is created, or configuring queue frequency and repeat settings. See Manage Question Queue questions and order and Configure Question Queue settings.