Use this article to add a question from the 15Five question bank to your organization's Check-ins. When complete, the question appears on Check-ins for the audience and schedule you configure.
Before You Begin
- You must have access to Check-ins and the Manage questions page. Account admins can create questions for anyone; Group admins can create questions for their group members; Managers can create questions for people in their reporting hierarchy. See for full permission details.
Steps
- Click the Settings gear in the bottom-left corner of your 15Five account.
- Go to Features Overview > Question Queue > Configure.
- Click the Question bank tab in the top navigation bar.
- Use the search bar and filters to find the question you want:
- Filter by category — returns questions aligned to topics such as culture, engagement, or recognition - Filter by question type — returns only text questions or only metric questions > Note: Text questions are answered with written responses and appear in the Access the Check-ins Questions Dashboard. Metric questions (Yes/No, Numerical, Rating scale) appear in the Access the Check-ins Polls Dashboard and Download Question Data and View Check-in metric trends over time (Trends Dashboard).
- Click Set up next to the question you want to add.
- Select the question audience:
- Company-wide — asked to everyone in the organization - Group — asked to members of the groups you select - Person — asked to specific individuals
- Configure the context settings by toggling which details appear below the question:
- Author — shows who created the question - Frequency — shows how often the question appears - Audience — shows who the question is directed to
- Select how often the question appears:
- Show in every Check-in — appears on all Check-ins every reporting period - This is a one-time question — choose to add it for the current or following reporting period - Schedule this question — set a recurring cadence: weekly, bi-weekly, monthly, or quarterly
- Select question settings:
- Required — respondents must answer before submitting their Check-in - Allow multiple answers — respondents can submit more than one answer (text questions only) - Include an optional written answer — respondents can add a qualitative answer alongside a metric response (metric questions only) - Share answers on Slack — enter a Slack channel name to post all answers there (only visible if your organization has the 15Five–Slack integration enabled)
- Click Create new question.
The question now appears in the question list and will display on Check-ins for the configured audience at the next applicable reporting period.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Set up button is missing next to a question | Confirm you have the Manage questions permission for the intended audience | Contact your Account admin to grant the required permission |
| Question does not appear on Check-ins after creation | Confirm the question's schedule and audience match the affected users' Check-in period | Open the question's settings and verify the audience and frequency; adjust if needed |
| Share answers on Slack option does not appear | Confirm the 15Five–Slack integration is enabled for your account | Contact your Account admin to enable the Slack integration before configuring this setting |
| 403 error when attempting to access the question bank | You do not have a role that grants question creation access | See and contact your Account admin |
Not Covered Here
This article does not cover creating custom Check-in questions. See Create a Check-in question or managing the question queue order. See Manage Question Queue questions and order.
Related Articles
- Create a Question Queue for Check-ins
- Configure Question Queue settings
- Manage Question Queue questions and order
- Access the Check-ins Questions Dashboard
- Access the Check-ins Polls Dashboard and Download Question Data
- View Check-in metric trends over time (Trends Dashboard)
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