Account owners can export a CSV file containing all Check-in questions and answers for every person in the organization. The export includes answers marked as private.
> Warning: Exports expire 24 hours after creation. Download the file immediately after the export completes.
Before You Begin
- You must have Account owner permissions to access Company settings.
- This feature is available on the Perform, Legacy Focus, and Total Platform pricing packages.
Steps
- Click the gear icon in the bottom-left corner of your 15Five account.
- Select Company settings from the dropdown menu.
- Click the Export tab in the top navigation.
- Click Start export.
What Success Looks Like
The CSV file downloads immediately to your browser's default download location. The filename includes a timestamp.
If the file is too large to download directly, 15Five sends an email to your account email address with a download link. Check your inbox and download the file within 24 hours — the link expires after that.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| Export email never arrived | Check your spam or junk folder | If not found after 10 minutes, repeat the export from step 1 |
| Download link in email is expired | Check the timestamp on the email | Repeat the export from step 1 — links expire after 24 hours |
| Export tab is not visible in Company settings | Confirm your role is Account owner, not HR Admin or Account Admin | Contact your 15Five account owner to perform the export |
Not Covered Here
This article does not cover exporting Check-in data for a single person or filtering by date range. See Access and navigate the Submitted Check-ins report for manager-level Check-in reporting.
Related Articles
- Access and navigate the Submitted Check-ins report
- Access the Check-ins Questions Dashboard
- Check-ins — Feature Overview
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