The HR Outcomes Dashboard includes two Kona-powered reports that give HR Admins a data-driven view of manager behavior and coaching effectiveness across the organization.
Note: Your organization requires access to both Kona and the HR Outcomes Dashboard to use these reports. Kona is available as an add-on for companies on the Perform or Total Platform pricing packages.
Feature Structure
Report Structure
The Manager Effectiveness tab in the HR Outcomes Dashboard contains three reports:
- Manager Summary Report — Identifies which managers have the highest need for support, based on combined signals from engagement results, MEI scores, performance designations, and recent enablement activity.
- AI Coach Insights Report (also called the Behaviors Report) — Shows how effectively managers are demonstrating key leadership behaviors in 1-on-1 meetings, based on Kona's AI analysis of meeting data.
- ME Indicator Report — Analyzes how managers demonstrate core competencies based on Manager Effectiveness Assessment data. This report is not covered here. See Manager Effectiveness Assessment — What It Is and How It Works.
Manager Summary Report
Filters
| Filter | What it does |
|---|---|
| Groups | Narrows results to individual manager teams, manager hierarchies, or custom group types (e.g., departments, locations). |
| Attributes | Filters by demographic attributes (if enabled), default attributes (Job Title, Location, Hire Date), or custom attributes. Account Admins control which attributes are available at People > Attributes. |
| Show Managers | Filters the Manager Table by a specific need: High Urgency, Low Performing People, Low Engagement Teams, Low MEI Scores, or Large Teams. |
| Time Period | Limits data to the last 6, 9, or 12 months. |
Note: The Manager Effectiveness Indicator (MEI) reflects how effectively a manager demonstrates key leadership competencies, drawn from Manager Effectiveness Review Cycles and Engagement Surveys. See Manager Effectiveness Assessment — What It Is and How It Works.
Manager Table
The Manager Table provides a prioritized list of managers and includes the following columns:
- Manager — Name, role, and avatar.
- Urgency — High, Medium, or Low rating based on AI-driven analysis of support need.
- AI Summary — A brief description of the coaching or development opportunity identified for that manager.
- Last Actions — The most recent manager effectiveness activity completed (e.g., course completion, group coaching session attendance).
Manager Details Panel
Click the arrow to the right of a manager's name to open their details panel. The panel may include:
- Performance — The manager's performance designation (top, mid, or low) and the count of top and low performers on their team, based on performance review data.
- Engagement — The lowest-scoring engagement driver for the manager's team from the most recent engagement campaign.
- Team — Team size insights that may affect manager effectiveness.
- Actions — Flags if the manager has not recently completed enablement activities.
- MEI Competencies — The manager's current scores across manager effectiveness competencies used to calculate MEI.
AI Coach Insights Report (Behaviors Report)
Filters
| Filter | What it does |
|---|---|
| Groups | Narrows results to individual manager teams, manager hierarchies, or custom group types. |
| Attributes | Filters by demographic attributes (if enabled), default attributes, or custom attributes. Account Admins control available attributes at People > Attributes. |
| Outcomes | Filters by performance designation (Top, Mid, Bottom, Unmeasured) or engagement level (Extremely Engaged through Highly Disengaged, or Unmeasured), sourced from performance review and engagement campaign data. |
| Time Period | Limits data to the last 6, 9, or 12 months. |
Behaviors Breakdown
Click any behavior in the report to open a detail panel. Each panel includes:
- Behavior Frequency — The percentage of a manager's 1-on-1s in which that behavior was observed, compared to expected frequency.
- Trend — A directional signal comparing frequency to the prior month.
- Quality — A letter grade (e.g., B-, C+) reflecting how effectively that behavior was demonstrated in meetings where it appeared, based on Kona's qualitative analysis.
Tracked Behaviors
The following leadership behaviors are tracked and graded in this report:
- Asked for Feedback
- Career Development
- Change Management and Resiliency
- Coaching
- Conflict Management
- Delegation
- Difficult Conversation
- Diversity, Equity, and Inclusion
- Expectation Setting
- Goal Support
- Motivation and Recognition
- Psychological Safety
- Strategic Thinking
- Wellbeing Check-In
Key Rules
- Both reports are accessible only to HR Admins with access to Kona and the HR Outcomes Dashboard.
- Kona is an add-on feature available on the Perform or Total Platform pricing packages.
- The AI Coach Insights Report draws exclusively from Kona's analysis of 1-on-1 meeting data — it does not reflect data from engagement surveys or review cycles.
- The Manager Summary Report combines engagement, MEI, performance designation, and enablement activity signals — no single data point determines urgency.
- Demographic attribute filters are only available if an Account Admin has enabled them at People > Attributes.