The Answers report shows all text responses submitted to Check-in questions. Use it to read, react to, and export individual answers across your organization.
Before You Begin
- You need access to Check-in Reporting.
- The Answers report only contains data for text questions. Yes/No, Numerical, and Rating-scale questions appear in the Trends or Polls dashboards instead.
- Admins see data for all employees whose Check-ins they have permission to view. Managers see data only for their own reportable individuals.
Steps
- Click Dashboard or Outcomes Dashboard in the left-hand navigation.
- Click the Platform Reports tab.
- Click Explore in the Check-ins box.
- Click Questions in the top navigation.
- Scroll down to the answers table and graph section.
- Click See answers to questions below the graph.
- Set the Who answered this question? filter to the individuals or groups you want to view.
- Set the Check-in frequency filter to Weekly, Every other week, or Monthly if needed.
- Set the Time frame filter to a preset range or enter a custom date range.
- Set the Required type filter to narrow by required or optional questions.
- Set the Question status filter to narrow by active or inactive questions.
- Click the Sort by menu (top right) and select Recently answered, Question text, Most/Least # of answers, or Highest/Lowest answer rate.
- Click View answers to the right of any question to see all responses.
- Click an individual answer to open the Answer details drawer.
- In the drawer, click the like icon or add a comment to engage with the answer.
- Click ... to the right of an answer to add it to a 1-on-1 agenda or pass it up.
- Click Download answers to export the report.
- Select CSV or XLSX as the file format.
The downloaded file contains these fields: Name, Manager, Date submitted, Date submitted (ISO), Question, Answer, # of likes, # of comments, Private answer (true/false).
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| A question is missing from the report | Verify the question type | Only text questions appear here; check Trends or Polls for metric question types |
| No answers appear after applying filters | Check the time frame and question status filters | Expand the date range or set Question status to Active |
| Download button produces an empty file | Confirm filters return visible results before downloading | Clear one filter at a time until results appear, then re-download |
| Answer details drawer shows no actions | Confirm you have permission to view that individual's Check-in | Contact your admin to verify Check-in viewing permissions |
Not Covered Here
This article does not cover the Metrics report, which tracks answer rates and submission counts by individual or group.