Admins can assign account-level administrative roles to any user from the Manage People page. When complete, the assigned role appears checked in the user's Permissions section.
Before You Begin
- You must have Account admin access in 15Five.
- The user must already exist in your account. See Add an Individual User Manually or Add People to 15Five — Overview of Methods if the user has not been added yet.
Steps
- Go to People in the top navigation to open Manage People.
- Use the search bar to find the user.
- Click the user's name to open their account settings.
- Scroll down to the Permissions section.
- Check the box next to each role you want to assign.
- Click Save.
If Something Goes Wrong
| Issue | Check | Fix |
|---|---|---|
| User does not appear in search results | Confirm the user's account is active in Manage People | Reactivate the user account — see Reactivate a Deactivated User Account |
| Permissions section is not visible on the user's settings page | Confirm you are logged in as an Account admin | Log in with an Account admin account and retry |
| Checkbox selection does not save | Confirm you clicked Save after selecting roles | Re-select the roles and click Save |
Not Covered Here
This article covers account-level administrative roles only. For group admin assignment, see . For Global Viewer access, see .
Related Articles
- Account Admin capabilities in 15Five — Feature Overview
- HR Admin Role Overview — Permissions and Feature Access
- Manage People page — Feature Overview
- How to assign an administrative role for engagement campaigns
- Add or remove Review administrators
- Add or remove cycle collaborators
- Add a review viewer for a participant