Check-in frequency settings control how often 15Five generates Check-ins for each person in your organization. Account Admins can set frequency at the company, group, or individual level.
Feature Structure
How frequency settings work
15Five applies frequency settings using a four-tier priority hierarchy. When a person has settings at multiple levels, the highest-priority setting wins.
| Priority | Setting | Applies when… |
|---|---|---|
| 1 (highest) | Individual frequency | A custom frequency is set directly on the person's account |
| 2 | Single group frequency | The person belongs to one group with a custom frequency |
| 3 | Multiple group frequency | The person belongs to multiple groups with custom frequencies — the most frequent cadence applies (e.g., Weekly overrides Monthly) |
| 4 (lowest) | Company default | No individual or group frequency is set |
Note: The system default is weekly, due on Fridays. If no custom frequency is configured at any level, this default applies.
Frequency options
Every level supports three cadences:
- Weekly — one Check-in per week
- Every other week — one Check-in every two weeks (Odd: 1st and 3rd weeks; Even: 2nd and 4th weeks)
- Monthly — one Check-in per month
Section-level frequency
Within a Check-in, the Pulse, Priorities, and Objectives sections can each be set to appear at a different cadence than the Check-in itself.
- When set to monthly, a section appears on the first Check-in of the month.
- When set to bi-weekly, a section appears on the first and third week of each month.
Important: Section frequency changes do not apply to Check-ins that have already been generated.
When to change frequency
Only change Check-in frequency at the start of a new Check-in period. Changing frequency mid-period can cause duplicate or missing Check-ins. If that occurs, contact 15Five Support.
Key Rules
- Individual frequency settings always override group and company settings.
- When a person belongs to multiple groups with different frequencies, the most frequent cadence applies.
- Frequency changes do not retroactively affect already-generated Check-ins.
- This feature is available on the Perform, Focus, and Total Platform pricing packages.
What You Can Do
Set Up
- Set the default company Check-in frequency
- Set a custom Check-in frequency for a group
- Set a custom Check-in frequency for an individual
- Bulk update Check-in frequency via CSV import
- Change Check-in due days
- Configure Check-in tool settings (Pulse, Priorities, High Fives, Attachments)
- Adjust Check-in section frequency (company-wide and by group)