Account/User Management & Billing: Overview

The Account/User Management & Billing section covers how admins configure account settings, manage users, control security, and handle subscription and payment details. It also includes personal settings that all users can update, such as passwords and notification preferences. Most configuration tasks require HR Admin or Admin access.

Key Rules

• Only HR Admins and Admins can manage users, configure account-level settings, and access billing.
• Deactivated users cannot log in but their historical data is retained; accounts can be reactivated.
• Two-factor authentication can be enforced at the account level by an Admin.
• Billing and subscription changes, including plan upgrades and payment method updates, are managed through the 15Five Billing Portal.
• Invite permissions can be restricted so that only certain roles can add new users to the account.

Start here by role

In This Section

Manage account-level feature settings (Admin)

Manage notifications and preferences

Manage security and authentication settings (Admin)

Manage users and account structure (Admin)

Manage your subscription and billing (Admin)